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Fulfillment

Smart, digital fulfillment.

The automated logistics solution for your shop.

Whether you are just starting to outsource your fulfillment or looking for complex omnichannel fulfillment, we are with you as you grow.

Here's how it works.

For a smooth process

Shop connection

Goods Receipt & Storage

Warehousing

Pick & Pack

Delivery

Returns

Shop connection

Connect your shop with us. We receive all information for order processing via standard or individual interfaces. At the same time, you get full transparency over your logistics processes, from stock levels to tracking numbers to available returns.

Goods Receipt & Storage

Send us your articles. All relevant item data is transferred to us and we prepare the required storage space for your goods orders. All incoming goods information is fed back to you so that you have full transparency of your stocks at all times.

Warehousing

Whether large or small, on pallets or in packages, we optimise our warehousing to your needs. You can call up your stock at any time. Our warehouses are structured in such a way that we make your shipments ready for dispatch in the best possible time. This includes the system-supported replenishment of fast-moving items, the division into storage zones for the optimisation of picking routes or warehouse management according to the common principles such as FEFO, FIFO or promotional goods.

Pick & Pack

Customer orders are forwarded directly to us and we prepare the goods for dispatch. In the data-supported picking process, pick lists are automatically compiled based on the distance between the storage locations of the ordered items. For each order, the appropriate cardboard box is automatically determined based on the geodata of the items. Whether with side paper or glossy cardboard - we make sure that your package reflects your brand.

Delivery

For delivery, we look for the optimal carrier solution for Switzerland, Austria and Liechtenstein on the basis of jointly defined criteria (individual specifications, costs, shipping type according to packaging size and weight, delivery type standard or express). You always have an overview of the status of your order and can track it via Track &Trace.

Returns

Our specialised returns teams ensure rapid customer relief and simplification of subsequent processes, for example by classifying returns into A, B and C goods as well as functional tests. After the returns have been processed, the goods are immediately put back into storage and made available for sale.

Advantages with MS Direct.

How you and your customers benefit

Fast setup

  • Connect your store with us and let’s go! Thanks to standard interfaces to the most important store systems, our fulfillment solution in the starter version is ready for use within a few days.

Individual scaling

  • Low minimum quantities starting at 100 shipments per month and flexible storage space that adapts to your needs – whether you are just starting your business or are already established.

Full process transparency

  • While you take care of your growth, we manage your assets. Real-time interfaces via APIs ensure that you never lose the overview.

Sustainable e-commerce

  • Our services are climate neutral. We consistently reduce our carbon footprint and offset unavoidable emissions with ClimatePartner.

Best-in-class fulfillment

  • Intersport, Betty Bossi and over 150 other national and international customers trust our digitally supported fulfillment solution.

Add-ons for your success

  • If you wish, we can take care of your customer service or market your offers with target group-oriented campaigns.

Over 120 satisfied customers.

Here are just a few

Integrations.

Connect your store with us

Shopify

Shopify is the #1 e-commerce platform for running and expanding online stores.

Woo

WooCommerce is an open-source store solution based on WordPress for small and medium businesses.

Prestashop_Logo

PrestaShop

PrestaShop is a scalable open-source e-commerce platform that is leading in Europe and Latin America.

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Shopware

Shopware is one of the leading e-commerce systems for the needs of larger companies.

Magento

Magento is an open source store solutions for B2B, B2C, omni-channel or original web stores.

Individual connection

You grow, we grow with you! We offer you a solution tailored to your individual needs.

Our fulfillment products.

Perfectly tailored to your needs

Our fulfillment products are perfectly tailored to your needs, whether you’re a start-up or an international brand. Here you will find exactly what you were looking for. With APIs and standard interfaces you can connect your store quickly and easily. The latest technology and the use of AutoStore ensure intelligent storage and efficient pick & pack processes. Find your perfect product now!

Returns.

Simple returns management

Fast relief for your customers, local processing for quick recovery and warehousing – optimised returns management is crucial to ensure a seamless customer experience. Dive deeper into our services now and benefit from our experience!

Additional services.

Customer service for your perfect customer experience

We professionally answer your retail and e-commerce customer inquiries in the right language and with the appropriate technology (from phone calls, emails to chatbots). We advise your customers as if they were our own, close additional sales and set up the Customer Experience Center directly at your site or at ours – whether 24/7 or as overflow, for example on promotion days such as Black Friday.

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