Smart Fulfillment Solutions for Your Online Store
With e-commerce fulfillment from MS Direct, you benefit from state-of-the-art warehouse logistics, automated processes and personal support from a single source. Our fulfillment services are designed for online stores of all sizes: scalable, transparent and optimally integrated into your systems.
Advantages at a glance
Our fulfillment solution adapts to your setup—not the other way around. Whether it’s best-by dates, batches, hazardous materials, or high-security items: You decide what your warehouse looks like and how items are stored.
From goods receipt to dispatch, everything runs digitally with us. AI, AutoStore, robotics and intelligent interfaces make our processes highly efficient and stable so that your fulfillment also performs at peak times.
As an experienced fulfillment provider, we offer personalized support. Your Customer Success Manager understands your processes and helps you scale your business efficiently—with a truly hands-on approach.
Storage
Pick & Pack
Shipping
Returns
Storage
Secure, scalable and made to measure
Our fulfillment centers in Switzerland and Germany use versatile storage systems, including AutoStore technology, for maximum speed and precision.
AutoStore for compressed storage of small products
Separate storage zones for hazardous goods and security storage for high-value products
Individual storage strategies such as FIFO (first-in-first-out) and FEFO (first-expired-first-out)
Pick & Pack
Fast, brand-compliant and peak-safe
Our teams will pick and pack your orders exactly the way you want them. From cost-optimized standard shipments to elaborate decorations and personalized inserts, the possibilities are endless. Thanks to robotics-supported processes, orders placed by 4:00 p.m. can be processed the same day.
Same-day cut-off until 4 p.m.
Customizable packaging and branding
Automated picking processes
Shipping
Reliable, affordable and worldwide
As an experienced fulfillment provider in Switzerland and Germany, we automatically find the best carrier for your shipment. This ensures that your shipments reach their destination quickly and safely.
Preferential shipping prices through strong partner networks
Send to your customers all over the world
Real-time tracking via API and dashboard
Returns
Fast processing, digitally documented
Our fulfillment service for returns ensures fast processing so that your items are ready for sale again in the shortest possible time.
24-hour processing and restocking
Preparation and functional test
Classification ready for sale (A, B, C goods)
Seamlessly connected to your store or ERP
Connect your online store or ERP system to our API. If you use a popular e-commerce platform like Shopify, WooCommerce, or PrestaShop, the process is lightning-fast. For other e-commerce and ERP systems, our in-house team of developers will be happy to help you set up the integration.
Live in a few days with standard store systems
Full transparency of stocks, orders and returns
In-house programming team for more complex stores
We are already strong in these sectors
We support fashion and shoe brands with fast throughput times, high picking accuracy and flexible returns processes.
For maximum security, we store multimedia and IT products in separate hazardous materials storage areas.
Home & Living providers benefit from customized packing and delivery processes for different product sizes and weights on request.
Upon request, we store health and beauty products by batch or best-by date and ship them according to the first-in, first-out or first-expired, first-out principle.
Upon request, we store watches and jewelry in fenced-in, video-monitored storage areas for maximum security.
We cover universal product ranges with flexible fulfillment structures that efficiently process a wide variety of product types.
Toys and baby products benefit from our versatile, scalable storage processes and reliable pick and pack processes.
On request, we store pet supplies items according to batch or best-before date and ship them on a first-in-first-out or first-expired-first-out basis.
Three locations, one goal: your customer satisfaction
In Switzerland, we operate fulfillment centers in Arbon and Oftringen with a total of around 20,000 m² of warehouse space. Thanks to flexible storage systems and two AutoStore facilities with over 100,000 containers, we pick orders in the shortest possible time.
Our German fulfillment center in Kaufbeuren has large storage capacities and scalable warehouse models and is strategically located with direct freeway access. The central location enables short delivery routes to all European markets.
Calculate the price for your custom fulfillment setup
Here’s how you and your customers benefit
MS Direct handles your fulfillment—from integration to returns. Our solution is flexible and easily scales with your online store. Here’s what sets us apart:
Leading stores rely on the fulfillment solution from MS Direct
More about our products and services
„For the past 18 years, I’ve been helping stores with fulfillment—from their first 250 orders a month all the way up to large annual volumes. What always makes me happy is seeing how much time is freed up once inventory and shipping are running smoothly, and what teams do with that time. Send me your numbers and your product lineup, and I’ll show you what’s possible for you. “
Peter Egger
VP Growth
peter.egger@ms-direct.ch
