Holidays &
opening hours.

Information about the locations and postal delivery times.

Here you will find all important information about our opening hours during public holidays, the postal delivery times and useful advice on shipping and returns management.

Holidays & opening hours.

Switzerland

Austria

Germany

Optimally prepared for the season.

Your checklist

Inventory management: check your stock carefully to make sure you have enough products in stock to meet the increased demand before the season. Order supplies in time to avoid shortages.
Timely shipping: In order for your parcels to reach your customers in time for Christmas Eve, it’s crucial to get them to the postal service location on time.
Early organisation of transport volumes: Since transport volumes are scarce during the festive season, it is important to organize them early. Please plan imports and exports in time and ensure the required transport volumes.
Shipment and tracking: Offer tracking and tracing capabilities to customers so they can track the status of their orders in real time. This increases trust and reduces inquiries about shipping status.
Ensure returns collection: Also ensure that returns pickup is available during the holidays and the weeks after, as experience shows that large volumes of returns are expected and storage capacity is limited.
Customer service and communication: make sure your customer service team is readily available during the holidays to quickly address customer questions and concerns. Communicate clearly about potential delays and changes in the shipping process.

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Holidays &opening hours.