{"id":15227,"date":"2025-10-15T10:01:55","date_gmt":"2025-10-15T08:01:55","guid":{"rendered":"https:\/\/www.ms-direct.com\/?page_id=15227"},"modified":"2025-10-14T15:39:17","modified_gmt":"2025-10-14T13:39:17","slug":"online-retailer-survey-registration","status":"publish","type":"page","link":"https:\/\/www.ms-direct.com\/en\/resources\/online-retailer-survey-registration\/","title":{"rendered":"Online Retailer Survey 2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15227\" class=\"elementor elementor-15227 elementor-15226\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1858ac4 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"1858ac4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6c7b4f32 e-flex e-con-boxed e-con e-child\" data-id=\"6c7b4f32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26f0289b elementor-widget elementor-widget-shortcode\" data-id=\"26f0289b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"msd-breadcrumbs\">\n  <a href=\"https:\/\/www.ms-direct.com\/en\/\" class=\"msd-breadcrumb msd-breadcrumb-home\">Home<\/a>\n  <div class=\"msd-breadcrumb-arrow\"><\/div>\n            <p class=\"msd-breadcrumb\">Resources<\/p>\n        <div class=\"msd-breadcrumb-arrow\"><\/div>\n    <div class=\"msd-breadcrumb\">Online Retailer Survey 2025<\/div>\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-baa8f88 e-flex e-con-boxed e-con e-parent\" data-id=\"baa8f88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8500483 e-con-full e-flex e-con e-child\" data-id=\"8500483\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38f2a00 elementor-widget elementor-widget-heading\" data-id=\"38f2a00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Online retailer survey 2025<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04f04f7 elementor-widget elementor-widget-heading\" data-id=\"04f04f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">The rapid technology adaptation of AI in Swiss e-commerce<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9026115 elementor-widget__width-initial bigtext elementor-widget elementor-widget-text-editor\" data-id=\"9026115\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The annual benchmark study on Swiss e-commerce. Focus 2025: AI-based processes, channel diversification, risk sentiment indicator, payment methods. Current results from 643 participating shops across the DACH region, led by Prof. Dr Darius Zumstein.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffe5b17 e-con-full e-flex e-con e-child\" data-id=\"ffe5b17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-15fd0e1 e-flex e-con-boxed e-con e-child\" data-id=\"15fd0e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fee9580 elementor-widget elementor-widget-html\" data-id=\"fee9580\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\r\n<script>\r\n  hbspt.forms.create({\r\n    portalId: \"6336568\",\r\n    formId: \"73f5ccac-6a60-4488-a192-6a60a3ef2962\",\r\n    region: \"na1\"\r\n  });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c724f7 e-flex e-con-boxed e-con e-parent\" data-id=\"6c724f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-93ac452 e-con-full e-flex e-con e-child\" data-id=\"93ac452\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-bc3b8c8 e-con-full e-flex e-con e-child\" data-id=\"bc3b8c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-24b660b e-con-full e-flex e-con e-child\" data-id=\"24b660b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-888bf7b e-con-full with-shadow e-flex e-con e-child\" data-id=\"888bf7b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e389b09 elementor-widget elementor-widget-image\" data-id=\"e389b09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Volle-Prozess-Transparenz-300x300.png\" class=\"attachment-medium size-medium wp-image-3227\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Volle-Prozess-Transparenz-300x300.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Volle-Prozess-Transparenz-1024x1024.png 1024w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Volle-Prozess-Transparenz-150x150.png 150w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Volle-Prozess-Transparenz-768x768.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Volle-Prozess-Transparenz-1536x1536.png 1536w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Volle-Prozess-Transparenz-2048x2048.png 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-232ff27 elementor-widget elementor-widget-heading\" data-id=\"232ff27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Priorities 2025<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d3f1f2 msd-checklist center elementor-widget elementor-widget-text-editor\" data-id=\"4d3f1f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"text-align: left;\">AI along the digital value chain (texts, images, SEO\/GEO, analytics, dev, chatbots)<\/li><li style=\"text-align: left;\">Development of sales channels (online shop, marketplaces, social &amp; app commerce)<\/li><li style=\"text-align: left;\">Challenges: Market, logistics, returns, fraud &amp; data security<\/li><li style=\"text-align: left;\">Payment in Switzerland<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4145f05 e-con-full with-shadow e-flex e-con e-child\" data-id=\"4145f05\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-381d026 elementor-widget elementor-widget-image\" data-id=\"381d026\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Auf-einen-Blick-300x300.png\" class=\"attachment-medium size-medium wp-image-3207\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Auf-einen-Blick-300x300.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Auf-einen-Blick-1024x1024.png 1024w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Auf-einen-Blick-150x150.png 150w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Auf-einen-Blick-768x768.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Auf-einen-Blick-1536x1536.png 1536w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Auf-einen-Blick-2048x2048.png 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07ee0af elementor-widget elementor-widget-heading\" data-id=\"07ee0af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Methodology<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33db221 msd-checklist center elementor-widget elementor-widget-text-editor\" data-id=\"33db221\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"text-align: left;\">643 participating online stores (B2C, B2B, D2C)<\/li><li style=\"text-align: left;\">Survey period: April 21 &#8211; August 17, 2025<\/li><li style=\"text-align: left;\">12 expert interviews with practical voices<\/li><li style=\"text-align: left;\">Structurally representative of key sectors<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88265b7 e-con-full with-shadow e-flex e-con e-child\" data-id=\"88265b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0dc9c1 elementor-widget elementor-widget-image\" data-id=\"b0dc9c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Add-ons-300x300.png\" class=\"attachment-medium size-medium wp-image-3205\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Add-ons-300x300.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Add-ons-1024x1024.png 1024w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Add-ons-150x150.png 150w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Add-ons-768x768.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Add-ons-1536x1536.png 1536w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Add-ons-2048x2048.png 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-110f565 elementor-widget elementor-widget-heading\" data-id=\"110f565\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Suitable for whom<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-771e2fa msd-checklist center elementor-widget elementor-widget-text-editor\" data-id=\"771e2fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-source-pos=\"137:14-137:59\" data-source-name=\"li\">E-commerce leads<\/li><li data-source-pos=\"138:14-138:42\" data-source-name=\"li\">C-Level &amp; Strategy<\/li><li data-source-pos=\"139:14-139:60\" data-source-name=\"li\">Product data, SEO &amp; analytics teams<\/li><li data-source-pos=\"139:14-139:60\" data-source-name=\"li\">Business Developer<\/li><li style=\"text-align: left;\" data-source-pos=\"140:14-140:61\" data-source-name=\"li\">Payment, Operations &amp; Customer Service<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26e832e elementor-widget elementor-widget-spacer\" data-id=\"26e832e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5efcc2e elementor-widget elementor-widget-heading\" data-id=\"5efcc2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Highlights of the study.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b5561d bigtext elementor-widget elementor-widget-text-editor\" data-id=\"0b5561d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>From the use of AI in e-commerce to risk sentiment indicator.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c9cd1f e-con-full numbers-container e-flex e-con e-child\" data-id=\"6c9cd1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f98fef e-con-full e-flex e-con e-child\" data-id=\"2f98fef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47d48e0 elementor-widget elementor-widget-text-editor\" data-id=\"47d48e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span class=\"h1\">38%<\/span><\/strong><\/p><p><strong>of stores sell via marketplaces<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e02cde e-con-full e-flex e-con e-child\" data-id=\"9e02cde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7567355 elementor-widget elementor-widget-text-editor\" data-id=\"7567355\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span class=\"h1\">57%<\/span><\/strong><\/p><p><strong>use AI in SEO\/GEO<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2953e7 e-con-full e-flex e-con e-child\" data-id=\"d2953e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ea0aff elementor-widget elementor-widget-text-editor\" data-id=\"5ea0aff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span class=\"h1\">81%<\/span><\/strong><\/p><p><strong>see challenges in logistics<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Online retailer survey 2025 The rapid technology adaptation of AI in Swiss e-commerce The annual benchmark study on Swiss e-commerce. Focus 2025: AI-based processes, channel diversification, risk sentiment indicator, payment methods. Current results from 643 participating shops across the DACH region, led by Prof. Dr Darius Zumstein. Priorities 2025 AI along the digital value chain [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":2988,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15227","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online Retailer Survey 2025 | MS Direct<\/title>\n<meta name=\"description\" content=\"Discover key trends in Swiss e-commerce 2025: AI, logistics, returns and cross-border trade. Download the FHNW Online Retailer Survey now.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ms-direct.com\/en\/resources\/online-retailer-survey-registration\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Online Retailer Survey 2025 | MS Direct\" \/>\n<meta property=\"og:description\" content=\"Discover key trends in Swiss e-commerce 2025: AI, logistics, returns and cross-border trade. Download the FHNW Online Retailer Survey now.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ms-direct.com\/en\/resources\/online-retailer-survey-registration\/\" \/>\n<meta property=\"og:site_name\" content=\"MS Direct\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/msdirect.ch\/?locale=de_DE\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Volle-Prozess-Transparenz.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"2560\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/resources\\\/online-retailer-survey-registration\\\/\",\"url\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/resources\\\/online-retailer-survey-registration\\\/\",\"name\":\"Online Retailer Survey 2025 | MS Direct\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/resources\\\/online-retailer-survey-registration\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/resources\\\/online-retailer-survey-registration\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ms-direct.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/MS-Direct-Teaser-Volle-Prozess-Transparenz-300x300.png\",\"datePublished\":\"2025-10-15T08:01:55+00:00\",\"description\":\"Discover key trends in Swiss e-commerce 2025: AI, logistics, returns and cross-border trade. Download the FHNW Online Retailer Survey now.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/resources\\\/online-retailer-survey-registration\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/resources\\\/online-retailer-survey-registration\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/resources\\\/online-retailer-survey-registration\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.ms-direct.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/MS-Direct-Teaser-Volle-Prozess-Transparenz-300x300.png\",\"contentUrl\":\"https:\\\/\\\/www.ms-direct.com\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/MS-Direct-Teaser-Volle-Prozess-Transparenz-300x300.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/resources\\\/online-retailer-survey-registration\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resources\",\"item\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/ressourcen\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Online Retailer Survey 2025\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/\",\"name\":\"MS-Direct\",\"description\":\"Every order a fulfilled promise.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/#organization\",\"name\":\"MS-Direct\",\"url\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ms-direct.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/cropped-favicon.png\",\"contentUrl\":\"https:\\\/\\\/www.ms-direct.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/cropped-favicon.png\",\"width\":512,\"height\":512,\"caption\":\"MS-Direct\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ms-direct.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/msdirect.ch\\\/?locale=de_DE\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/ms-direct-ag\\\/?originalSubdomain=ch\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Online Retailer Survey 2025 | MS Direct","description":"Discover key trends in Swiss e-commerce 2025: AI, logistics, returns and cross-border trade. Download the FHNW Online Retailer Survey now.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ms-direct.com\/en\/resources\/online-retailer-survey-registration\/","og_locale":"en_US","og_type":"article","og_title":"Online Retailer Survey 2025 | MS Direct","og_description":"Discover key trends in Swiss e-commerce 2025: AI, logistics, returns and cross-border trade. Download the FHNW Online Retailer Survey now.","og_url":"https:\/\/www.ms-direct.com\/en\/resources\/online-retailer-survey-registration\/","og_site_name":"MS Direct","article_publisher":"https:\/\/www.facebook.com\/msdirect.ch\/?locale=de_DE","og_image":[{"width":2560,"height":2560,"url":"https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Volle-Prozess-Transparenz.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ms-direct.com\/en\/resources\/online-retailer-survey-registration\/","url":"https:\/\/www.ms-direct.com\/en\/resources\/online-retailer-survey-registration\/","name":"Online Retailer Survey 2025 | MS Direct","isPartOf":{"@id":"https:\/\/www.ms-direct.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ms-direct.com\/en\/resources\/online-retailer-survey-registration\/#primaryimage"},"image":{"@id":"https:\/\/www.ms-direct.com\/en\/resources\/online-retailer-survey-registration\/#primaryimage"},"thumbnailUrl":"https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Volle-Prozess-Transparenz-300x300.png","datePublished":"2025-10-15T08:01:55+00:00","description":"Discover key trends in Swiss e-commerce 2025: AI, logistics, returns and cross-border trade. Download the FHNW Online Retailer Survey now.","breadcrumb":{"@id":"https:\/\/www.ms-direct.com\/en\/resources\/online-retailer-survey-registration\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ms-direct.com\/en\/resources\/online-retailer-survey-registration\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.ms-direct.com\/en\/resources\/online-retailer-survey-registration\/#primaryimage","url":"https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Volle-Prozess-Transparenz-300x300.png","contentUrl":"https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/07\/MS-Direct-Teaser-Volle-Prozess-Transparenz-300x300.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ms-direct.com\/en\/resources\/online-retailer-survey-registration\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/www.ms-direct.com\/en\/"},{"@type":"ListItem","position":2,"name":"Resources","item":"https:\/\/www.ms-direct.com\/en\/ressourcen\/"},{"@type":"ListItem","position":3,"name":"Online Retailer Survey 2025"}]},{"@type":"WebSite","@id":"https:\/\/www.ms-direct.com\/en\/#website","url":"https:\/\/www.ms-direct.com\/en\/","name":"MS-Direct","description":"Every order a fulfilled promise.","publisher":{"@id":"https:\/\/www.ms-direct.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ms-direct.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.ms-direct.com\/en\/#organization","name":"MS-Direct","url":"https:\/\/www.ms-direct.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.ms-direct.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/05\/cropped-favicon.png","contentUrl":"https:\/\/www.ms-direct.com\/wp-content\/uploads\/2023\/05\/cropped-favicon.png","width":512,"height":512,"caption":"MS-Direct"},"image":{"@id":"https:\/\/www.ms-direct.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/msdirect.ch\/?locale=de_DE","https:\/\/www.linkedin.com\/company\/ms-direct-ag\/?originalSubdomain=ch"]}]}},"_links":{"self":[{"href":"https:\/\/www.ms-direct.com\/en\/wp-json\/wp\/v2\/pages\/15227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ms-direct.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ms-direct.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ms-direct.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ms-direct.com\/en\/wp-json\/wp\/v2\/comments?post=15227"}],"version-history":[{"count":0,"href":"https:\/\/www.ms-direct.com\/en\/wp-json\/wp\/v2\/pages\/15227\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.ms-direct.com\/en\/wp-json\/wp\/v2\/pages\/2988"}],"wp:attachment":[{"href":"https:\/\/www.ms-direct.com\/en\/wp-json\/wp\/v2\/media?parent=15227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}