{"id":8705,"date":"2024-02-22T15:44:10","date_gmt":"2024-02-22T14:44:10","guid":{"rendered":"https:\/\/www.ms-direct.com\/?page_id=8705"},"modified":"2025-04-22T14:55:21","modified_gmt":"2025-04-22T12:55:21","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.ms-direct.com\/en\/products\/returns\/returns\/","title":{"rendered":"Returns service"},"content":{"rendered":"\t\t
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\n Home<\/a>\n
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Products<\/p>\n

<\/div>\n Returns<\/a>\n
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Returns service<\/div>\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Your returns in good hands<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This is how professional returns processing works<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Professional returns management is an essential success factor in e-commerce. With MS Direct, you benefit from needs-based and efficient returns processes that will also delight your customers.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n Request a quote \n\n \n
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Our returns service at a glance.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Professional, customer-friendly and efficient<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Returns portal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Keep track of your returns in real time at all times with our customer portal, which can be easily linked to your store system.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Receipt of returns<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Whether your return get to us from B2B or D2C, we collect, sort and process your returns centrally in one place.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Registration & Examination<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We register your returns, check them for completeness and process them on the same day<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n Get in touch with us \n\n \n
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Qualification & refinement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We can qualify and refine your returns on request. From cleaning to elegant new packaging, many things are possible.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Clarification tool<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We check clarification cases quickly and easily with you digitally using our optional clarification case tool.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Storage \/ return<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As part of our fulfillment or cross-border offer, we will store your products again or send them back to you.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n \n Learn more about our service \n\n \n
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Over 120 satisfied customers.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Here are just a few<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Your needs are our benchmark.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How you and your customers benefit from MS Direct<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Smooth data exchange<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • Receive real-time feedback on processed returns including status and reason via our API.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Boost your customer experience<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    • Delight your customers with a quick refund within 24 hours of receiving their parcel.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Scalable, flexible, efficient<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • Benefit from a scalable and flexible set-up and efficient returns processes.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Open up online marketplaces<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        • Use our processes to fulfill strict marketplace SLAs and open up new sales channels.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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          \n \n Get in touch with us \n\n \n

          Your returns in good hands This is how professional returns processing works Professional returns management is an essential success factor in e-commerce. With MS Direct, you benefit from needs-based and efficient returns processes that will also delight your customers. Request a quote Our returns service at a glance. Professional, customer-friendly and efficient Returns portal Keep […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":4764,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8705","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nE-Commerce Returns service | MS Direct<\/title>\n<meta name=\"description\" content=\"MS Direct returns contact: We help you set up an efficient and customer-friendly processing solution for your returns.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ms-direct.com\/en\/products\/returns\/returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"E-Commerce Returns service | MS Direct\" \/>\n<meta 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