{"id":8923,"date":"2024-03-05T13:07:27","date_gmt":"2024-03-05T12:07:27","guid":{"rendered":"https:\/\/www.ms-direct.com\/?p=8923"},"modified":"2025-10-24T11:14:44","modified_gmt":"2025-10-24T09:14:44","slug":"efficient-returns-processing","status":"publish","type":"post","link":"https:\/\/www.ms-direct.com\/en\/efficient-returns-processing\/","title":{"rendered":"Efficient returns processing"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8923\" class=\"elementor elementor-8923 elementor-8922\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4063bfda e-flex e-con-boxed e-con e-parent\" data-id=\"4063bfda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1f7c13 elementor-widget elementor-widget-text-editor\" data-id=\"c1f7c13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>In the dynamic world of e-commerce, customer-oriented and cost-efficient returns management plays a decisive role. The logistics behind returns processing are like an art form that is easily underestimated. With its impressive experience of over 45 years, MS Direct has in-depth know-how in setting up efficient and customer-friendly processing procedures for returns. In this blog, we take a look behind our successful model.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-140911e elementor-widget elementor-widget-heading\" data-id=\"140911e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Successful returns set-up<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14bece4 elementor-widget elementor-widget-text-editor\" data-id=\"14bece4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At MS Direct, efficient returns processing is more than just a service &#8211; it is an integral part of our fulfillment and cross-border offering. Our aim is to create a smooth interface that not only offers efficient communication channels between the store and the service provider, but also enables returns to be processed in line with requirements.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adc1321 elementor-widget elementor-widget-heading\" data-id=\"adc1321\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Returns portal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8143b11 elementor-widget elementor-widget-text-editor\" data-id=\"8143b11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The returns portal is the foundation of efficient returns processing. MS Direct offers its own modern tool for this purpose, which enables an efficient control workflow. However, if the customer already has an established returns portal, this can also be used.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a48fb36 elementor-widget elementor-widget-heading\" data-id=\"a48fb36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Returns registration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3456943 elementor-widget elementor-widget-text-editor\" data-id=\"3456943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Returns registration is the cornerstone of efficient returns processing. Together with the customer, we develop solutions for the registration process and define the reasons for data entry to be mapped in the system. Whether digitally via a customer account or with a returns slip, we adapt to the customer&#8217;s requirements and thus ensure efficient collection processes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c827ec elementor-widget elementor-widget-heading\" data-id=\"9c827ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Processing process<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f9577a elementor-widget elementor-widget-text-editor\" data-id=\"8f9577a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The processing of returns at MS Direct is as individual as the needs of the customer. From a simple check of the goods to qualification and finishing, we do everything we can to meet your expectations. If qualification is required, we work with the customer to define the product classes, all processing steps and the guidelines for any finishing measures and clarification cases.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-069a364 elementor-widget elementor-widget-heading\" data-id=\"069a364\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Data exchange &amp; refund<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a917df3 elementor-widget elementor-widget-text-editor\" data-id=\"a917df3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Another decisive factor is the timing of the refund. Depending on your preferences, the refund can be made immediately after the inspection or only after a quality check. MS Direct supports you in choosing the optimal path.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e4c220 elementor-widget elementor-widget-heading\" data-id=\"7e4c220\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Volume of returns<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36ad557 elementor-widget elementor-widget-text-editor\" data-id=\"36ad557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A realistic forecast of the volume of returns is crucial for optimal planning of personnel and logistics. MS Direct&#8217;s flexible personnel planning makes it possible to be prepared for unexpected peak times.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6d3124 elementor-widget elementor-widget-heading\" data-id=\"a6d3124\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">6. logistics<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b9ea5d elementor-widget elementor-widget-text-editor\" data-id=\"7b9ea5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cost-efficient logistics is the backbone of successful returns management. From the choice of carrier to collection periods and customs clearance &#8211; we find the best solution for your needs.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d03b21 e-con-full with-shadow e-flex e-con e-child\" data-id=\"5d03b21\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f3c9f5 center msd-checklist  elementor-widget elementor-widget-text-editor\" data-id=\"1f3c9f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Reading tip<\/b>: Find out more about how you can increase your success with <a href=\"https:\/\/www.ms-direct.com\/en\/successful-returns-management\/\">returns management<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee53b34 elementor-widget elementor-widget-heading\" data-id=\"ee53b34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How efficient returns processing works<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2428f89 elementor-widget elementor-widget-toggle\" data-id=\"2428f89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3791\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3791\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Our returns services at a glance<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3791\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3791\"><p>MS Direct&#8217;s returns processing includes the following services:<\/p>\n<ul>\n<li>Returns address in Switzerland, Germany and Great Britain<\/li>\n<li>Incoming goods &amp; sorting<\/li>\n<li>Returns inspection &amp; qualification<\/li>\n<li>Returns processing<\/li>\n<li>Clarification case processing<\/li>\n<li>Refund processing<\/li>\n<li>Restocking (fulfillment customers)<\/li>\n<li>Disposal &amp; Recycling<\/li>\n<li>Ready-for-sale shipment to the central warehouse (cross-border customers)<\/li>\n<\/ul>\n<p>Our customers choose the scope of the service provided themselves. Depending on your needs, we offer different packages ranging from simple returns processing to complex processing with clarification.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c63478 elementor-widget elementor-widget-heading\" data-id=\"4c63478\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Returns address<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f4465d elementor-widget elementor-widget-text-editor\" data-id=\"6f4465d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>MS Direct has returns processing centres in Switzerland, Germany and the UK. Depending on where your warehouse is located, we process your returns locally in the countries with customs borders or in the EU in Germany. Your advantage: depending on the carrier you choose, you will be named as the recipient on the return label. Our returns processing centres have their own PO box number, behind which the actual address is stored.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-550e18f elementor-widget elementor-widget-image\" data-id=\"550e18f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"644\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Spuehlstrasse-768x644.png\" class=\"attachment-medium_large size-medium_large wp-image-8678\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Spuehlstrasse-768x644.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Spuehlstrasse-300x251.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Spuehlstrasse.png 940w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">The MS Direct Returns Center in St. Gallen, Switzerland.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e4c1c0 elementor-widget elementor-widget-heading\" data-id=\"9e4c1c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Incoming goods and sorting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9677510 elementor-widget elementor-widget-text-editor\" data-id=\"9677510\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As soon as we receive returns, they are sorted by store &#8211; if not already handled by the carrier &#8211; and distributed from there to the workstations. We operate our own processing stations for the respective stores, which are linked to the customer&#8217;s store system, have all the necessary equipment and are operated by specially trained staff. Returns are processed by MS Direct on a daily basis, which also enables customers to be relieved within 24 hours of receipt of the return. Depending on the interface, our customers receive our processing data on a daily basis or in real time.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e099ea e-con-full with-shadow e-flex e-con e-child\" data-id=\"9e099ea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9289e6 center msd-checklist  elementor-widget elementor-widget-text-editor\" data-id=\"d9289e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Reading tip<\/b>: Find out more about how we process <a href=\"https:\/\/www.ms-direct.com\/en\/reference\/returns-processing-for-a-swiss-premium-brand\/\">returns from the Swiss premium sports brand On<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35fe638 elementor-widget elementor-widget-image\" data-id=\"35fe638\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"644\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Sortierung-768x644.png\" class=\"attachment-medium_large size-medium_large wp-image-8680\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Sortierung-768x644.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Sortierung-300x251.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Sortierung.png 940w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">An MS Direct employee sorting incoming returns by customer.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-825face elementor-widget elementor-widget-heading\" data-id=\"825face\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Returns processing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-592f17f elementor-widget elementor-widget-text-editor\" data-id=\"592f17f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>MS Direct&#8217;s processing stations are equipped in such a way that our employees can carry out all actions and operations efficiently. In addition, individual employees are assigned to specific customers and trained to meet their needs. This is how we ensure high-quality workmanship. At the processing station, our employees take care of the entire processing procedure: from recording, testing and qualification through to refinement and repackaging.<\/p>\n<p><strong>Recording<\/strong>: The printed returns barcode or R number is used to record the return quickly and easily within a few seconds.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f37673 elementor-widget elementor-widget-image\" data-id=\"8f37673\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"644\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Erfassung-1-768x644.png\" class=\"attachment-medium_large size-medium_large wp-image-9179\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Erfassung-1-768x644.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Erfassung-1-300x251.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Erfassung-1.png 940w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Fast registration with barcode scanning.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa7a61b elementor-widget elementor-widget-text-editor\" data-id=\"aa7a61b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Check<\/strong>: Our employees open the parcel and compare the information on the packaging label or the returns tool with the label on the products. If the details do not match, a clarification case is triggered.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95e1147 elementor-widget elementor-widget-image-gallery\" data-id=\"95e1147\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t\n\t\t<style type=\"text\/css\">\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 50%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-1' class='gallery galleryid-8923 gallery-columns-2 gallery-size-medium_large'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"95e1147\" data-elementor-lightbox-title=\"MSD-Blog-Retourenverarbeitung-Pruefung1\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6OTE4MSwidXJsIjoiaHR0cHM6XC9cL3d3dy5tcy1kaXJlY3QuY29tXC93cC1jb250ZW50XC91cGxvYWRzXC9NU0QtQmxvZy1SZXRvdXJlbnZlcmFyYmVpdHVuZy1QcnVlZnVuZzEtMS5wbmciLCJzbGlkZXNob3ciOiI5NWUxMTQ3In0%3D\" href='https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Pruefung1-1.png'><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"644\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Pruefung1-1-768x644.png\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Pruefung1-1-768x644.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Pruefung1-1-300x251.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Pruefung1-1.png 940w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"95e1147\" data-elementor-lightbox-title=\"MSD-Blog-Retourenverarbeitung-Pr\u00fcfung2\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODY4OSwidXJsIjoiaHR0cHM6XC9cL3d3dy5tcy1kaXJlY3QuY29tXC93cC1jb250ZW50XC91cGxvYWRzXC9NU0QtQmxvZy1SZXRvdXJlbnZlcmFyYmVpdHVuZy1QcnVlZnVuZzIucG5nIiwic2xpZGVzaG93IjoiOTVlMTE0NyJ9\" href='https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Pruefung2.png'><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"644\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Pruefung2-768x644.png\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Pruefung2-768x644.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Pruefung2-300x251.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Pruefung2.png 940w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b67ceab elementor-widget elementor-widget-text-editor\" data-id=\"b67ceab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Qualification<\/strong>: We also offer our customers the option of quality testing and qualification. In this step, the returned item is checked for damage or signs of wear. Depending on its condition, the item is categorized in a predefined level system. The A\/B\/C classification, for example, is common. Depending on the stage and type of article, a different further processing step follows.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d009ca elementor-widget elementor-widget-text-editor\" data-id=\"4d009ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Refurbishment: <\/strong>If the customer wishes to have their returns refurbished, this service can be added to the basic package. During processing, the customer decides which items have to be refurbished and how. From cleaning, ironing and repackaging with new materials, many things are possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9189d75 elementor-widget elementor-widget-image-gallery\" data-id=\"9189d75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t\n\t\t<style type=\"text\/css\">\n\t\t\t#gallery-2 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-2 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 50%;\n\t\t\t}\n\t\t\t#gallery-2 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-2 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-2' class='gallery galleryid-8923 gallery-columns-2 gallery-size-medium_large'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"9189d75\" data-elementor-lightbox-title=\"MSD-Blog-Retourenverarbeitung-Aufbereitung\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODg5OCwidXJsIjoiaHR0cHM6XC9cL3d3dy5tcy1kaXJlY3QuY29tXC93cC1jb250ZW50XC91cGxvYWRzXC9NU0QtQmxvZy1SZXRvdXJlbnZlcmFyYmVpdHVuZy1BdWZiZXJlaXR1bmcucG5nIiwic2xpZGVzaG93IjoiOTE4OWQ3NSJ9\" href='https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Aufbereitung.png'><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"644\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Aufbereitung-768x644.png\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Aufbereitung-768x644.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Aufbereitung-300x251.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Aufbereitung.png 940w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"9189d75\" data-elementor-lightbox-title=\"MSD-Blog-Retourenverarbeitung-Reinigung\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODkwMCwidXJsIjoiaHR0cHM6XC9cL3d3dy5tcy1kaXJlY3QuY29tXC93cC1jb250ZW50XC91cGxvYWRzXC9NU0QtQmxvZy1SZXRvdXJlbnZlcmFyYmVpdHVuZy1SZWluaWd1bmcucG5nIiwic2xpZGVzaG93IjoiOTE4OWQ3NSJ9\" href='https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Reinigung.png'><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"644\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Reinigung-768x644.png\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Reinigung-768x644.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Reinigung-300x251.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Reinigung.png 940w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"9189d75\" data-elementor-lightbox-title=\"MSD-Blog-Retourenverarbeitung-Buegeln-2\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6OTE4MywidXJsIjoiaHR0cHM6XC9cL3d3dy5tcy1kaXJlY3QuY29tXC93cC1jb250ZW50XC91cGxvYWRzXC9NU0QtQmxvZy1SZXRvdXJlbnZlcmFyYmVpdHVuZy1CdWVnZWxuLTItMS5wbmciLCJzbGlkZXNob3ciOiI5MTg5ZDc1In0%3D\" href='https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Buegeln-2-1.png'><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"644\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Buegeln-2-1-768x644.png\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Buegeln-2-1-768x644.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Buegeln-2-1-300x251.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Buegeln-2-1.png 940w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"9189d75\" data-elementor-lightbox-title=\"MSD-Blog-Retourenverarbeitung-Falten\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODkwNCwidXJsIjoiaHR0cHM6XC9cL3d3dy5tcy1kaXJlY3QuY29tXC93cC1jb250ZW50XC91cGxvYWRzXC9NU0QtQmxvZy1SZXRvdXJlbnZlcmFyYmVpdHVuZy1GYWx0ZW4ucG5nIiwic2xpZGVzaG93IjoiOTE4OWQ3NSJ9\" href='https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Falten.png'><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"644\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Falten-768x644.png\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Falten-768x644.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Falten-300x251.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Falten.png 940w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-837a18b elementor-widget elementor-widget-heading\" data-id=\"837a18b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Clarification case processing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-038d294 elementor-widget elementor-widget-text-editor\" data-id=\"038d294\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A dispute always arises if the return has a quantitative or qualitative defect. These include, for example, missing items in the parcel, incorrect declarations when registering returns or qualitative defects due to soiling, wear or damage. If the store provider requests a clarification check, we will contact them via our clarification tool. The store provider will receive a description and a photo of the defect. The provider can use the tool to quickly and easily decide on further measures. This approach enables MS Direct to process clarification cases around 50 percent more efficiently.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef99038 elementor-widget elementor-widget-image\" data-id=\"ef99038\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"511\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MS-Direct-Cross-border-Portal02-768x511.png\" class=\"attachment-medium_large size-medium_large wp-image-8141\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MS-Direct-Cross-border-Portal02-768x511.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MS-Direct-Cross-border-Portal02-300x200.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MS-Direct-Cross-border-Portal02-1024x681.png 1024w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MS-Direct-Cross-border-Portal02-1536x1021.png 1536w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MS-Direct-Cross-border-Portal02.png 2000w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">The MS Direct clarification tool enables efficient communication between the shop owner and the service provider.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7b3c42 elementor-widget elementor-widget-heading\" data-id=\"d7b3c42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refund processing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3051c0 elementor-widget elementor-widget-text-editor\" data-id=\"e3051c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once the return has been successfully processed, the refund is automatically triggered. Depending on the system and interface used, the processing data is synchronized either in real time or on a daily basis. Coupled with the promise that returns will be processed within 24 hours of receipt, end customers ultimately benefit from a refund within a few days of the returns package being dispatched. The time of reimbursement can also be specified.<\/p>\n<ul>\n<li><strong>After processing<\/strong>: As soon as the return has been processed and no defects have been found, the refund will be initiated.<\/li>\n<li><strong>After storage<\/strong>: The refund will only be made after the goods have been successfully returned to the warehouse or central warehouse.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a9c398 elementor-widget elementor-widget-heading\" data-id=\"4a9c398\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Recycling &amp; Disposal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b855d1 elementor-widget elementor-widget-text-editor\" data-id=\"5b855d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Unfortunately, in rare cases, items are returned in a condition that precludes resale. In the case of textiles, it is often possible to donate or revalue them if they are slightly worn. In the event of damage or worse signs of wear and tear, however, items must be recycled or destroyed. At MS Direct, however, this rate is less than one percent.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6457cc7 elementor-widget elementor-widget-image\" data-id=\"6457cc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"644\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Entsorgung-Recycling-768x644.png\" class=\"attachment-medium_large size-medium_large wp-image-8693\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Entsorgung-Recycling-768x644.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Entsorgung-Recycling-300x251.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Entsorgung-Recycling.png 940w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af188b5 elementor-widget elementor-widget-heading\" data-id=\"af188b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Storage<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df0b5c8 elementor-widget elementor-widget-text-editor\" data-id=\"df0b5c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For fulfillment customers, MS Direct also takes care of ready-to-ship restocking in one of our warehouses. After processing, the processed returns are packed back into their shipping containers and stored in the warehouse with the other items. They are now ready for sale again.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-741f675 elementor-widget elementor-widget-image-gallery\" data-id=\"741f675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t\n\t\t<style type=\"text\/css\">\n\t\t\t#gallery-3 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-3 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 50%;\n\t\t\t}\n\t\t\t#gallery-3 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-3 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-3' class='gallery galleryid-8923 gallery-columns-2 gallery-size-medium_large'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"741f675\" data-elementor-lightbox-title=\"MSD-Blog-Retourenverarbeitung-Wiedereinlagerung\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODY5NSwidXJsIjoiaHR0cHM6XC9cL3d3dy5tcy1kaXJlY3QuY29tXC93cC1jb250ZW50XC91cGxvYWRzXC9NU0QtQmxvZy1SZXRvdXJlbnZlcmFyYmVpdHVuZy1XaWVkZXJlaW5sYWdlcnVuZy5wbmciLCJzbGlkZXNob3ciOiI3NDFmNjc1In0%3D\" href='https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Wiedereinlagerung.png'><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"644\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Wiedereinlagerung-768x644.png\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Wiedereinlagerung-768x644.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Wiedereinlagerung-300x251.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Wiedereinlagerung.png 940w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"741f675\" data-elementor-lightbox-title=\"MSD-Blog-Retourenverarbeitung-Lieferung\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6ODY5NywidXJsIjoiaHR0cHM6XC9cL3d3dy5tcy1kaXJlY3QuY29tXC93cC1jb250ZW50XC91cGxvYWRzXC9NU0QtQmxvZy1SZXRvdXJlbnZlcmFyYmVpdHVuZy1MaWVmZXJ1bmcucG5nIiwic2xpZGVzaG93IjoiNzQxZjY3NSJ9\" href='https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Lieferung.png'><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"644\" src=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Lieferung-768x644.png\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Lieferung-768x644.png 768w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Lieferung-300x251.png 300w, https:\/\/www.ms-direct.com\/wp-content\/uploads\/MSD-Blog-Retourenverarbeitung-Lieferung.png 940w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f166328 elementor-widget elementor-widget-heading\" data-id=\"f166328\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Special features in cross-border business<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0530fcd elementor-widget elementor-widget-text-editor\" data-id=\"0530fcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Many cross-border customers now rely on local returns processing. This means that they send goods across the border from their central warehouse in the EU, but have returned goods processed by a service provider in the respective country before they are sent back to the central warehouse. End customers can simply send their returns to a domestic address, which means that returns are processed more quickly. This in turn offers the advantage that the refund can be initiated much earlier &#8211; a plus for the store&#8217;s customer experience.<\/p>\n<p>MS Direct also offers a returns service to cross-border customers. In this case, the returns are not stored at the end of the processing procedure, but are prepared for transportation back to the warehouse. A transporter then collects the palletized returns at a previously defined interval and delivers them back across the border. MS Direct also takes care of customs formalities and any customs refunds to the store &#8211; automatically and digitally.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-275dd05 elementor-widget elementor-widget-text-editor\" data-id=\"275dd05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Can we help with your returns solution? In its more than 45 years of existence, MS Direct has continuously optimized its processes for its customers. Today, we are the expert for fulfillment, cross-border and returns in Switzerland. Would you also like to open up new lucrative markets with your store? We support you and set up the right processes for your needs so that you can concentrate on your core business. Our processes and infrastructure are flexible so that, if successful, they can scale with your increasing requirements. We look forward to accompanying you on your path to success.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c15026 elementor-widget elementor-widget-custombutton\" data-id=\"1c15026\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"custombutton.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t      <div class='custom-button-holder'>\n                  <a\n            href=\"https:\/\/www.ms-direct.com\/en\/resources\/contact-support\/\"            class=' icon custom-button'>\n              Request a quote                              <?xml version=\"1.0\" encoding=\"UTF-8\"?>\n<svg id=\"b\" data-name=\"Ebene 2\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 37.77 21.63\">\n  <defs>\n    <style>\n      .d {\n        fill: #e9f4f7;\n      }\n    <\/style>\n  <\/defs>\n  <g id=\"c\" data-name=\"Ebene 2\">\n    <path class=\"d\" d=\"m2.17,12.98h28.2l-4.95,4.95c-.85.85-.85,2.22,0,3.06.42.42.98.63,1.53.63s1.11-.21,1.53-.63l8.65-8.65c.41-.41.63-.96.63-1.53s-.23-1.13-.63-1.53L28.48.63c-.85-.85-2.22-.85-3.06,0s-.85,2.22,0,3.06l4.95,4.95H2.17c-1.2,0-2.17.97-2.17,2.17s.97,2.17,2.17,2.17Z\"\/>\n  <\/g>\n<\/svg>                        <\/a>\n                \n              <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In the dynamic world of e-commerce, customer-oriented and cost-efficient returns management plays a decisive role. The logistics behind returns processing are like an art form that is easily underestimated. With its impressive experience of over 45 years, MS Direct has in-depth know-how in setting up efficient and customer-friendly processing procedures for returns. In this blog, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":8954,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"class_list":["post-8923","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cross-border","category-fulfillment"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Efficient returns processing - Blog | MS Direct<\/title>\n<meta name=\"description\" content=\"Find out how you can use MS Direct to set up efficient returns processing for the success of your online store.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ms-direct.com\/en\/efficient-returns-processing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Efficient returns processing - 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