Efficient returns logistics for your online store
With MS Direct’s e-commerce returns center, your returns are processed within 24 hours. You benefit from efficient processes, meet the SLA of marketplaces, can reduce costs and increase customer satisfaction with fast refunds.
Local processing for the best possible customer experience
Our standardised, clearly structured processes speed up the entire returns handling process. We tailor processes precisely to your product range, your SLAs and your company-specific requirements. This enables you to achieve consistently high processing quality and reduce internal coordination effort.
Proven processes, automated data collection and AI-supported personnel planning ensure stable processes – even at peak times. You reliably comply with marketplace requirements and ensure that your customers receive refunds promptly. Whether seasonal campaigns, sale phases or international expansion: your returns logistics remain predictable.
We return flawless goods for sale within 48 hours. This accelerates your store’s cash flow and improves the customer experience because refunds are processed more quickly. Your range remains available and returns cause fewer storage and opportunity costs.
Our service packages for returns processing
Content check & capture
Returns Light is your solution if you want to have returns checked simply and efficiently. We check completeness and quantities, record each item cleanly and put flawless goods back into storage immediately.
Your light package:
Goods receipt & registration
Quantitative testing
Restocking in the fulfillment warehouse
Quality check & sorting
Returns Pro is suitable for stores that want to precisely define quality, condition and classification. We check every return shipment according to your specifications and reliably sort out clarification cases.
All Light Features plus:
Detailed quality check
Sorting according to A, B, C or D goods
Automatic sorting of clarified waste
Comprehensive preparation
With Return Refurbish, you prepare returned items for the best possible resale. We clean, polish, iron and repackage – exactly according to your specifications. We resolve any issues directly during the process.
All Pro features plus:
Professional reconditioning (cleaning, ironing, polishing, repackaging)
Processing and documentation of clarification cases
Clarification tool for quick approvals
Suitable for your process
If you have different or particularly complex requirements, you can put together a modular returns process from our service catalog. We tailor processes, data structures and interfaces precisely to your product range and IT landscape. Ideal for scaling e-commerce models with local and international markets.
API for full transparency at every step
You can see the status, categories and reasons for returns in real time via our API or your dashboard. Transparent data speeds up refunds, reduces support volumes and enables automated decisions. We usually process returns within 24 hours of receipt.
Live status, categorisation and return reasons in real time
Plug-and-play connection to store, ERP and WMS
Clear SLAs and automatic notifications
Standardised & flexibly adaptable
Clearly defined process steps ensure consistent results and reliable throughput times. In the set-up, we configure your entire returns process so that it precisely matches your product range, your SLAs and your target markets (CH, DE, UK). We consolidate B2B and B2C returns for efficient further processing or return transportation.
Scalable standard processes
Consolidation of B2C and B2B returns
Flexible adaptation to product range and business requirements
For the best resale quality
We check, sort and refurbish items so that they can be sold again quickly and profitably. You define the reconditioning standards – we implement them reliably.
Quality check and sorting according to A/B/C/D
Professional cleaning, ironing, polishing, repackaging
Packaging and label standards according to your specifications
Solve clarification cases simply and transparently
Our clarification tool makes decisions easier and significantly faster. Photos, status and comments are available centrally. You approve measures, we implement them immediately and log every step for maximum traceability.
Photo evidence, comments and approvals in the workflow
Defined response times and escalation paths
Complete history and API feedback
Ready for resale
We store flawless items in our fulfillment warehouse ready for immediate shipment. High-quality second-cycle goods can also be sold via Archive Resale and processed directly via MS Direct. We recycle or dispose of unsaleable products according to your specifications.
Immediate storage for the fastest possible resale
Order processing for Archive Resale
Recycling or destruction according to defined standards
We make it possible
You benefit from:
Best-in-class returns processing
Immediate storage & resale
Real-time overview of all steps
A few advantages of our returns solution for you
Leading stores rely on the returns solution from MS Direct
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