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MS Direct / ZHAW, 19.09.2023

Post-purchase excellence: study shows what online stores can score with

At a time when competition between online retailers is becoming increasingly intense, outstanding customer experiences during and after the purchase are no longer just a bonus, but a crucial success factor. The "Post-Purchase Experience Study" by MS Direct and the Zurich University of Applied Sciences (ZAHW) shows e-commerce companies how they can offer their customers the best possible customer experience, focusing on Switzerland and the UK.

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About MS Direct

MS Direct AG is the leading partner of online retailers for automated solutions in the areas of fulfillment and cross-border e-commerce. Our customers benefit from an “all-round carefree package” of scalable fulfilment, physical logistics and digital solutions: Whether nationwide or from the European Union to third countries such as Switzerland and the UK, MS Direct ensures that online orders arrive quickly and smoothly, turning shoppers into loyal fans.

As a member of the MS Direct Group, MS Direct is part of a complete ecosystem that offers services along every customer journey, from first contact to online campaigns or personalised print mailings to returns and customer service support.

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MS Direct AG
Fürstenlandstrasse 35
CH-9001 St.Gallen, Schweiz



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