Best-in-class fulfillment & cross-border solutions
Open up the country with the second-highest purchasing power in Europe with MS Direct – quickly, digitally and easily.
With our four Swiss locations, we offer excellent solutions for fulfillment, returns and cross-border shipments.
For successful e-commerce in Switzerland
Storage & Fulfillment
Storage & Fulfillment
Our fulfillment products are perfectly tailored to your needs, whether you are a start-up or an international brand. You'll find exactly what you're looking for here. With APIs and standard interfaces, you can connect your shop quickly and easily. The latest technology and the use of AutoStore ensure intelligent storage and efficient pick & pack processes.
Our reliable shipping solution enables you to send parcels to Switzerland quickly and securely - no matter where in the EU your warehouse is located. With a broad network of partners, local carriers and seamless, automated communication, we take care of all customs formalities and ensure punctual delivery. You can also keep track of your shipments, fees and customs documents at all times with our modern cross-border portal.
The fast processing of returns is just as important as shipping. We use various process steps to ensure that your goods can be put back into storage and sent to the next consumer. Whether with or without preparation, we take care of the entire process - including customs formalities if your warehouse is located in the EU. We resolve any disputes with you quickly and easily using our digital dispute tool.
Individualisation, scalability and automation are our factors for your success. Benefit from digital solutions with customised interfaces, dropshipping and multichannel features or e-commerce ERP solutions.
How you and your customers benefit
Here is a selection
Our operating locations
St. Gallen (SG)
St. Gallen (SG)
Our fulfillment and returns locations in St. Gallen are located in the border triangle of Switzerland, Germany and Austria in the heart of Europe. From here, your products reach the whole of Switzerland thanks to our local carrier network.
Our logistics site in Arbon is equipped with a highly efficient AutoStore system for processing large order volumes and a modern conveyor system for returns processing. The site is located directly on Lake Constance in the heart of Europe and processes over 10,000 orders a day from Swiss customers at peak times.
Our fulfillment and returns location in Muttenz near Basel is close to the border with Germany and France and therefore offers particularly short delivery routes for these countries. From here, orders are delivered throughout Switzerland via the local carrier network.
Good reasons for the Swiss market
Second highest purchasing power in Europe
14 billion E-commerce market volume
2.1 billion order volume from abroad
With our shipping partners, your shipments will reach their destination within a short time
Your orders in good hands
Our fulfillment products are perfectly tailored to your needs, whether you are a start-up or an international brand. Here you will find exactly what you were looking for. With APIs and standard interfaces you can connect your store quickly and easily. The latest technology and the use of AutoStore ensure intelligent storage and efficient pick & pack processes. Find your perfect product now!
Cross-border shipping to Switzerland
No matter where in the EU your warehouse is located, we ensure that your orders reach your customers in Switzerland, the UK and Norway within 48 hours. If required, we can take care of the entire process: from logistics planning, dealing with the authorities and customs clearance through to returns processing. You also benefit from fully digital onboarding and a comprehensive tool that gives you a complete overview at all times.
Climate-neutral logistics and fulfillment services
Simply compensate? We reduce! MS Direct is proactively helping to make e-commerce compatible with protecting our environment. Here you can learn more about our projects and our contribution to climate protection.
Our success stories
You can find us here