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MS Direct Switzerland

MS Direct Switzerland

Best-in-class fulfillment & cross-border solutions

Open up the country with the second-highest purchasing power in Europe with MS Direct – quickly, digitally and easily.
With our four Swiss locations, we offer excellent solutions for fulfillment, returns and cross-border shipments.

Our services.

For successful e-commerce in Switzerland

Storage & Fulfillment

Cross-border Delivery

Return processing

Digital Solutions

Storage & Fulfillment

Our fulfillment products are perfectly tailored to your needs, whether you are a start-up or an international brand. You'll find exactly what you're looking for here. With APIs and standard interfaces, you can connect your shop quickly and easily. The latest technology and the use of AutoStore ensure intelligent storage and efficient pick & pack processes.

 

More about our fulfillment solution

Cross-border Delivery

Our reliable shipping solution enables you to send parcels to Switzerland quickly and securely - no matter where in the EU your warehouse is located. With a broad network of partners, local carriers and seamless, automated communication, we take care of all customs formalities and ensure punctual delivery. You can also keep track of your shipments, fees and customs documents at all times with our modern cross-border portal.

 

More about our cross-border solution

Return processing

The fast processing of returns is just as important as shipping. We use various process steps to ensure that your goods can be put back into storage and sent to the next consumer. Whether with or without preparation, we take care of the entire process - including customs formalities if your warehouse is located in the EU. We resolve any disputes with you quickly and easily using our digital dispute tool.

 

More about our returns solution

Digital Solutions

Individualisation, scalability and automation are our factors for your success. Benefit from digital solutions with customised interfaces, dropshipping and multichannel features or e-commerce ERP solutions.

 

More about our digital solutions

Advantages with MS Direct.

How you and your customers benefit

Scalability & easy set-up

  • Our flexible storage space adapts perfectly to your needs. With one of the best-known store systems, our starter fulfillment offer gets you up and running within a few days.

Full transparency

  • With our real-time interfaces, you always have an overview and full transparency of all processes. Comprehensive reporting also makes it easier for you to check invoices and manage your Aulsand activities.

Local carrier network

  • With our network of local carriers, we take local customs into account. Your consignments will reach your customers reliably and in the shortest possible time.

Fast returns processing

  • We process returns quickly within 24 hours, qualify them according to your specifications on request and prepare them for reshipment. Thanks to daily data synchronization, your customers can be relieved as quickly as possible.

Overcoming boundaries

  • With cross-border shipping, we help you through the administrative jungle of entering Switzerland and, if you wish, we can also help you set up efficient supply chains. With our cross-border tool, you can keep track of your shipments at all times.

Trustworthy & sustainable

  • With our climate-neutral services, you can meet all the requirements of international marketplaces and tap into them with ease. Over 120 customers already rely on our solutions.

Over 120 satisfied customers.

Here is a selection

MS Direct locations in Switzerland.

Our operating locations

St. Gallen (SG)

Arbon (TG)

Muttenz (BS)

St. Gallen (SG)

Our fulfillment and returns locations in St. Gallen are located in the border triangle of Switzerland, Germany and Austria in the heart of Europe. From here, your products reach the whole of Switzerland thanks to our local carrier network.

  • 10,000 m2 fulfillment area
  • 3,400 m2 returns area
  • Head office

Arbon (TG)

Our logistics site in Arbon is equipped with a highly efficient AutoStore system for processing large order volumes and a modern conveyor system for returns processing. The site is located directly on Lake Constance in the heart of Europe and processes over 10,000 orders a day from Swiss customers at peak times.

  • 6,300 m2 fulfillment area
  • 8,500 m2 returns area

Muttenz (BS)

Our fulfillment and returns location in Muttenz near Basel is close to the border with Germany and France and therefore offers particularly short delivery routes for these countries. From here, orders are delivered throughout Switzerland via the local carrier network.

  • 4453 m2 fulfillment area
  • 1,354 m2 returns area

E-commerce in Switzerland.

Good reasons for the Swiss market

Second highest purchasing power in Europe

14 billion E-commerce market volume

2.1 billion order volume from abroad

Our shipping options in Switzerland.

With our shipping partners, your shipments will reach their destination within a short time

CH

Die Post

Swiss Post's core business is the national and international courier, express, parcel logistics and mail business, as well as last-mile services in Switzerland.
CH

Planzer (Quickpac)

Planzer Parcel is exactly what you need for your online store: quick collection, punctual delivery, friendly end customer contact, an all-round unparalleled delivery experience.
CH

dpd

DPD is a leading private and business parcel service and offers customers state-of-the-art tracking, fast delivery times and favourable prices in over 40 countries.
CH

Liechtensteinische Post

Liechtensteinische Post AG was only founded in 1999 and yet already has over 200 years of postal experience in Liechtenstein.

Excellent fulfillment

Your orders in good hands

Our fulfillment products are perfectly tailored to your needs, whether you are a start-up or an international brand. Here you will find exactly what you were looking for. With APIs and standard interfaces you can connect your store quickly and easily. The latest technology and the use of AutoStore ensure intelligent storage and efficient pick & pack processes. Find your perfect product now!

Shipping from Europe and back.

Cross-border shipping to Switzerland

No matter where in the EU your warehouse is located, we ensure that your orders reach your customers in Switzerland, the UK and Norway within 48 hours. If required, we can take care of the entire process: from logistics planning, dealing with the authorities and customs clearance through to returns processing. You also benefit from fully digital onboarding and a comprehensive tool that gives you a complete overview at all times.

Sustainable e-commerce.

Climate-neutral logistics and fulfillment services

Simply compensate? We reduce! MS Direct is proactively helping to make e-commerce compatible with protecting our environment. Here you can learn more about our projects and our contribution to climate protection.

Addresses & contact.

You can find us here

Head office St. Gallen

MS Direct AG

Fürstenlandstrasse 35

9001 St. Gallen

Switzerland

+41 71 274 66 66

Contact sales

Fulfillment St. Gallen

MS Direct AG

Spühlstrasse 4

9016 St. Gallen

Switzerland

+41 71 274 66 66

Contact sales

Returns St. Gallen

MS Direct AG

Oberstrasse 194

9000 St. Gallen

Switzerland

+41 71 274 66 66

Contact sales

Fulfillment/Returns Arbon

MS Direct AG

Zelgstrasse 2 – 5

9320 Arbon

Switzerland

+41 71 274 66 66

Contact sales

Fulfillment Muttenz

MS Direct AG

Hofackerstrasse 40

4132 Muttenz

Switzerland

+41 61 485 11 11

Contact sales

How to get in touch

MS Direct AG
Fürstenlandstrasse 35
CH-9001 St. Gallen, Schweiz