Our returns service in the UK including export, customs clearance and customs refunds for EU and UK online stores with local processing. With us, online stores can make their cross-border returns simple and smooth.
Returns service
Customs clearance and refunds
Shipping service
Returns service
Our specialist teams at the local returns centre in Aylesbury accept your returns. We record and qualify the items and prepare them according to your specifications. We resolve any queries quickly and easily with our query tool. We also provide data on the processed returns items to ensure that the end customer accounts are credited promptly.
Customs clearance and refunds
We take care of all export customs clearance and applications for customs refunds as well as the re-import of your shipments into the EU. We prepare all relevant customs documents and take care of the refund formalities. We ensure that the entire process runs smoothly and that all legal requirements are met.
Shipping service
We take over the commissioning and coordination of the return transport of your processed returns to the EU. We ensure that the returns are transported back to your central warehouse at individually defined frequencies, for example once or twice a week, so that the goods are available again as quickly as possible.
Local processing of your returns in the UK
Here is a selection
The step-by-step process
Cross-border e-commerce for the UK
Regardless of where your warehouse is located in the EU, we make sure that your orders reach your customers in the UK within 48 hours.
We take care of all the necessary steps, from logistics planning and dealing with the authorities to export customs clearance and delivery.
The success story of Bergfreunde
Bergfreunde or Alpine Trek, as the online shop is called in the UK, is now one of Europe’s leading mail order companies for mountain sports equipment and also offers its products in markets with a customs border. To enter the Swiss market and, after Brexit, the UK market, Bergfreunde relies on solutions from cross-border specialist MS Direct.
«Our mission is not only to overcome these hurdles, but to actively support online shops in realising their full market potential in Europe's largest e-commerce market.»
Peter Egger, VP Growth at MS Direct
«MS Direct and UKP Worldwide: two partners who can perfectly utilise their respective strengths to provide a seamless, transparent and effective solution for e-commerce between the UK and the EU.»
Guy Cliffe, Director at UKP Worldwide
Good reasons for the UK market
60 million
E-commerce users
Largest
E-commerce market in Europe
17%
Cross-border market share
Discover blog now
Guy Cliffe
Director, UKP Worldwide
Peter Egger
VP Growth
