Fulfillment for D2C Brands.

D2C Fulfillment describes the direct handling of storage, shipping and returns between your online store and your end customers. You sell without intermediaries and manage the entire customer experience yourself.

With D2C Fulfillment, you control your entire value chain yourself and strengthen your brand directly in contact with your customers.

• You retain full control over dispatch, communication and customer experience

• You react more quickly to demand, trends and new products

• You use customer data specifically for marketing and further development

• You increase your margin because there are no middlemen

• You build a direct relationship with your customers

This is how you create the basis for sustainable growth in e-commerce.

You can flexibly adapt your shipping packaging to your brand and your products.

Possible packaging solutions:

• Standard cardboard boxes
• On-demand cardboard packaging based on product and order volume
• Own delivered cardboard packaging
• Individual packaging solutions
• Kickbags

We also offer numerous options for personalization:

• Special filling material
• Tissue paper inserts
• Logo sticker
• Logo adhesive tape
• Customized thank you cards and flyers
• Promotional and campaign inserts

Inserts can also be added automatically depending on the customer or the type of order.

Orders are processed quickly and reliably depending on the shipping method. Standard deliveries are usually made within two to three days. Next-day deliveries are also possible for certain markets and services.

Thanks to late cut-off times, orders can also be processed by the evening and dispatched on the same day.

Our fulfillment solutions are suitable for a wide range of D2C sectors and product ranges. We have particularly extensive experience in the following areas:

• Fashion & Shoes
• Multimedia & IT
• Home & Living
• Supplements & Beauty
• Watches & Jewelry
• Toys & Baby
• Pet supplies
• Sports & Accessories

Depending on the product and requirements, we adapt storage, packaging and processes individually to your business.

Yes, from our locations in Switzerland and Germany you ship your products worldwide via established carriers and structured cross-border processes.

• Shipping within the EU with DHL
• Worldwide shipping with UPS
• Own cross-border solution for Switzerland, the UK and Norway, including customs and tax expertise

Especially when shipping to Switzerland, you benefit from our many years of experience and specialized processes for smooth delivery across the customs border.

Shopify, WooCommerce, Shopware, PrestaShop and Adobe Commerce can be easily integrated.

We can also connect other store systems. Our in-house development team will build individual interfaces for your requirements if necessary.

We have many years of logistics experience since 1978 and are constantly developing our processes.

With flexible personnel planning and AI-supported forecasting, we plan order volumes and resources at an early stage. This allows us to ensure stable processes even during product launches, campaigns or peak times such as Black Friday.

Clear quality controls, automated warehouse technology and standardized processes ensure that orders are processed correctly and reliably.

In addition, you will be accompanied by a personal Customer Success Manager who knows your processes and supports you in the further development of your fulfillment structures.

Depending on the service package, different data and interfaces are available to you.

Shopify stores get access via a direct Shopify app.

Other store systems are connected via APIs or controlled via the MS Direct platform.

Individual dashboards with the relevant KPIs and data views can be created for enterprise customers.

We take care of fulfillment for as few as 250 orders per month. This means that our solution is also suitable for growing D2C brands with smaller initial volumes.

If you send fewer than 250 orders per month, we will still charge the minimum quantity rate of 250 processed orders.

There is no upper limit. Our processes and storage capacities grow flexibly with your business.