Supplements Logistics & Fulfillment

The fulfillment of supplements, vitamins and dietary supplements is subject to special storage, quality assurance and shipping requirements. Products must be managed correctly by batch and best-before date to ensure that no expired items are shipped.

Issues such as product protection, sensitive packaging and regulatory requirements also play an important role. That's why we work with system-supported LOT tracking and clear warehouse processes such as FEFO. This allows you to maintain control over shelf life, batches and goods movements at all times.

We support you with the legally compliant storage and delivery of your products. Together, we check the relevant requirements, labeling and necessary processes for your target markets.

You also benefit from our cross-border and customs expertise. We support you with the tariff classification of your products and customs clearance for international deliveries, especially when shipping to Switzerland and within Europe.

You can flexibly adapt your shipping packaging to your brand and your products.

Possible packaging solutions:

• Standard cardboard boxes
• On-demand cardboard packaging based on product and order volume
• Own delivered cardboard packaging
• Individual packaging solutions
• Kickbags

We also offer numerous options for personalization:

• Special filling material
• Tissue paper inserts
• Logo sticker
• Logo adhesive tape
• Customized thank you cards and flyers
• Promotional and campaign inserts

Inserts can also be added automatically depending on the customer or the type of order.

Orders are processed quickly and reliably depending on the shipping method. Standard deliveries are usually made within two to three days. Next-day deliveries are also possible for certain markets and services.

Thanks to late cut-off times, orders can also be processed by the evening and dispatched on the same day.

Your products are stored in normally air-conditioned storage areas with controlled conditions up to 25 °C.

We label sensitive or fragile products such as glass packaging on the system side and treat them with particular care using specially coordinated processes.

Yes, we also accept international orders and support you with cross-border shipping.

As a specialist for shipping solutions to Switzerland, we support you with customs processes, tariffs and customs clearance. We also ship worldwide from our locations in Switzerland and Germany with international shipping partners such as UPS and DHL.

The launch often takes place within a few days. Thanks to standard interfaces and plug-and-play integrations, many store systems can be connected quickly.

Our processes are already designed to meet the requirements of beauty and supplement stores, which keeps setup and onboarding lean.

Shopify, WooCommerce, Shopware, PrestaShop and Adobe Commerce can be easily integrated.

We can also connect other store systems. Our in-house development team will build individual interfaces for your requirements if necessary.

We have many years of logistics experience since 1978 and are constantly developing our processes.

With flexible personnel planning and AI-supported forecasting, we plan order volumes and resources at an early stage. This allows us to ensure stable processes even during product launches, campaigns or peak times such as Black Friday.

Clear quality controls, automated warehouse technology and standardized processes ensure that orders are processed correctly and reliably.

In addition, you will be accompanied by a personal Customer Success Manager who knows your processes and supports you in the further development of your fulfillment structures.

Depending on the service package, different data and interfaces are available to you.

Shopify stores get access via a direct Shopify app.

Other store systems are connected via APIs or controlled via the MS Direct platform.

Individual dashboards with the relevant KPIs and data views can be created for enterprise customers.