Your e-commerce returns solution for Switzerland, the UK and Norway
With MS Direct, you can handle international returns smoothly and offer local return addresses, short processing times and full transparency – from acceptance to refund.
Your reliable partner for returns with over 45 years of experience
Simplify returns via local addresses in Switzerland, the UK, Norway and the EU. We usually process shipments within 24 hours, allowing refunds to be initiated immediately. This increases satisfaction and repurchase rates.
Standardized, customizable processes ensure consistent quality. Real-time reporting and your personal Customer Success Manager help you to constantly optimize your processes. This allows you to keep costs under control and remain scalable.
We organize the complete return of your returns to your central warehouse, including transport planning, return customs clearance and refunds. This allows you to close the returns cycle cleanly and without additional effort.
Our modular service packages for your individual needs.
Content check & registration
Do you want to process returns without extensive on-site checks? Returns Light is your lean solution for fast returns to the warehouse.
Your light package:
Goods receipt & registration
Quantitative check
Return transport to your EU warehouse including return customs clearance
Quality check & sorting
Do you need quality inspection and pre-sorting according to your specifications? Returns Pro returns structured goods and sorts out clear cases.
All Light Features plus:
Exact quality check of the returned items
Sorting A, B, C, or D
Sorting of clarification cases
Refurbishment
Do you want to resell goods in top condition? With Refurbish, your items will be professionally refreshed according to your specifications and any issues will be resolved.
All Pro features plus:
Cleaning, ironing, polishing, repackaging
Processing of clarification cases
Clarification tool for quick decisions
Local acceptance, subsequent testing
Do you just want to accept returns locally and check them yourself later? With One Scan, we record your consignments and clear them through customs using the registration data from your customers’ returns registration.
Suitable for your process
None of the parcels fit exactly? Put together your own returns handling system from our service catalog. We tailor processes precisely to your product range and your IT.
Keep the overview
You can see the status, categories and reasons for returns live in the API and dashboard. This speeds up credit notes and reduces your support volume. We usually process returns within 24 hours of receipt.
For maximum efficiency
Clearly defined process steps deliver consistent results. In the set-up, we align the returns handling process with the product range, SLAs and countries and consolidate returns for further processing or return transportation.
For the best returns quality
We check, sort and refurbish items according to your specifications for the best possible resale quality. We iron, clean, polish and repackage if you wish.
Fast and efficient solution
Photos, status and comments speed up decisions directly in the clarification tool. We implement approved measures in the center and document everything seamlessly.
Customs cleared and automated
We plan the return to your central warehouse and take care of customs clearance and refunds. Invoicing is in EUR. When trading with Switzerland, we take CHF and local customs regulations into account. This ensures that your returns handling process remains traceable.
We support you with this
You benefit from:
Do it like the pros.
More about our cross-border services
