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MS Direct Fulfillment Switzerland

Fulfillment Switzerland

Scalable e-commerce fulfillment in Switzerland

With MS Direct’s Swiss fulfillment solutions, you can store, ship and process returns quickly and efficiently in Switzerland. By using the latest technologies and robotics, you benefit from automated processes and best-in-class fulfillment.

The most intelligent fulfillment solution in Switzerland.

For successful e-commerce in Switzerland

Automated & efficient

Our fulfillment processes are automated in all the right places. Modern warehouse technology, intelligent systems and seamless IT integration ensure high quality, stable throughput times and predictable costs – even when volumes fluctuate greatly.

Customisable warehouse

You benefit from cost-effective, tried-and-tested standard processes that we adapt specifically to your product range. Whether special packaging, set formation or special storage locations – your fulfillment remains flexible and scalable.

Personal support

A personal Customer Success Manager knows your setup, accompanies you in your day-to-day business and actively supports you in your growth. Short paths, clear responsibility and a direct line make all the difference.

Storage.

Scalable and smart

Storage in e-commerce fulfillment means availability, security and scalability. MS Direct operates several fulfillment locations in Switzerland and offers you flexible storage concepts for different product types.

  • Three locations with a total of 30,000 m² of fulfillment space
  • Automated with AutoStore
  • Warehouse structures tailored to turnover, item size and product range

Pick & Pack.

Fast, brand-compliant and scalable

Pick & Pack includes picking, assembling and packing your orders. Our automated processes ensure speed and quality – even with high order volumes.

  • Automated picking processes for consistent quality
  • AI-supported personnel planning for peak security
  • Customizable packaging processes and branded packaging

Shipping.

Reliable, affordable and worldwide

Fast and secure shipping is crucial for the customer experience in Swiss e-commerce. We optimize every shipment based on data and automatically select the right carrier.

  • Automated carrier selection per shipment
  • Attractive shipping conditions and preferential prices
  • Next-day delivery possible until 6 p.m.

Returns processing.

Fast processing, digitally documented

Returns processing is a key cost and quality factor in e-commerce. MS Direct processes returns quickly, transparently and in a structured manner.

  • Processing within 24 hours
  • Customizable standard processes depending on the product
  • Restocking ready for dispatch

MS Direct Fulfillment Center in Switzerland.

Our operating locations

St. Gallen (SG)

Arbon (TG)

Oftringen (AG)

Muttenz (BS)

St. Gallen (SG)

Der Standort St. Gallen ist auf die Retourenverarbeitung für die Schweiz spezialisiert und verfügt über eine eigene Klärfallabteilung.

 

~ 10'000 m² Logistikfläche

Arbon (TG)

Der Fulfillment-Standort in Arbon arbeitet mit AutoStore, Pick-Robotern und intelligenter Fördertechnik. Die Lage am Bodensee ermöglicht die Abwicklung hoher Bestellvolumen von bis zu 30'000 Bestellungen pro Tag.

 

~ 18'400 m² Logistikfläche

Oftringen (AG)

Das Logistikzentrum in Oftringen liegt direkt an der Autobahn und nahe eines Postverteilzentrums. Das ermöglicht besonders späte Cut-Off-Zeiten.

 

~ 10'000 m² Logistikfläche

Muttenz (BS)

Unser Fulfillment- und Retouren-Standort in Muttenz bei Basel liegt nahe der Grenze zu Deutschland und Frankreich und bietet daher besonders kurze Lieferwege für diese Länder. Von hier aus gelangen Bestellungen via lokalem Carrier-Netzwerk in die ganze Schweiz.

 

~ 5'800 Logistikfläche

Your advantages with MS Direct.

How you and your customers benefit

Technology meets
experience

  • We combine over 45 years of logistics expertise with state-of-the-art technologies for maximum process efficiency.
  • Our own team of programmers makes us independent and gives us maximum flexibility.

Customizable and
transparent

  • Get a warehouse tailored to your needs. Our basic solution can be flexibly adapted to your product range.
  • Maintain an overview and control with real-time data and BI dashboards.

Sustainable and
personal

  • We reduce emissions and are ClimatePartner certified.
  • No matter how big your store is, with us you get your personal Customer Success Manager to accompany you on your journey.

Get started now!

We take care of the work – you stay in control.

Your advantages:

  • Quick start thanks to Plug & Play integration
  • Scalable fulfillment solution in Switzerland
  • Personal support from experienced specialists
MS-Direct-Karriere-Weiterbildung

Broad industry experience.

We are already strong in these sectors

Fashion & Shoes

We support fashion and shoe brands with fast throughput times, high picking accuracy and flexible returns processes.

Multimedia & IT

We store multimedia and IT products in separate hazardous goods storage areas for maximum security.

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Home & Living

Home & Living providers benefit from customized packing and delivery processes for different product sizes and weights on request.

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Health & Beauty

On request, we store Health & Beauty articles according to batch or best-before date and ship them on a first-in-first-out or first-expired-first-out basis.

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Watches & Jewelry

On request, we store watch and jewelry items in fenced and video-monitored storage areas for maximum security.

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Universal

We cover universal product ranges with flexible fulfillment structures that efficiently process a wide variety of product types.

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Toys & Baby

Toys and baby products benefit from our versatile, scalable storage processes and reliable pick and pack processes.

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Pet supplies

On request, we store pet supplies items according to batch or best-before date and ship them on a first-in-first-out or first-expired-first-out basis.

Our shipping options in Switzerland.

With our shipping partners, your shipments will reach their destination within a short time

CH

Swiss Post

Domestic and international courier, express, parcel logistics and mail services, as well as last-mile services in Switzerland, form Swiss Post's core business.
CH

Planzer (Quickpac)

Planzer Parcel is exactly what online shops need: fast collection, punctual delivery, friendly customer service, a unique reception experience.
CH

dpd

DPD is a leading private and business parcel service, offering customers state-of-the-art tracking, fast delivery times and affordable prices in over 40 countries.
CH

Liechtensteinische Post

Liechtensteinische Post AG was only founded in 1999, but already has over 200 years of postal experience in Liechtenstein.

Cross-border shipping.

Send to Switzerland instead of storing

Cross-border shipping is the alternative to a local warehouse in Switzerland. If you don’t want to operate your own local warehouse, MS Direct can also ship your orders cross-border to Switzerland. You benefit from clearly calculable costs, transparent customs clearance in CHF and fast delivery to your Swiss customers.

Addresses & contact.

You can find us here

Head office St. Gallen

MS Direct AG

Fürstenlandstrasse 35

9001 St. Gallen

Switzerland

+41 71 274 66 66

Contact sales

Returns St. Gallen

MS Direct AG

Spühlstrasse 4

9016 St. Gallen

Switzerland

+41 71 274 66 66

Contact sales

Fulfillment/ReturnsArbon

MS Direct AG

Zelgstrasse 2 – 5

9320 Arbon

Switzerland

+41 71 274 66 66

Contact sales

Fulfillment/Returns Muttenz

MS Direct AG

Hofackerstrasse 40

4132 Muttenz

Switzerland

+41 61 485 11 11

Contact sales

Fulfillment/Returns Oftringen

MS Direct AG

Roggenstrasse 5

4665 Oftringen

Switzerland

+41 71 274 66 66

Contact sales

How to reach us

MS Direct AG
Fürstenlandstrasse 35
CH-9001 St. Gallen, Schweiz