Your returns in good hands

This is how professional returns processing works

Professional returns management is an essential success factor in e-commerce. With MS Direct, you benefit from needs-based and efficient returns processes that will also delight your customers.

Our returns service at a glance.

Professional, customer-friendly and efficient

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Returns portal

Keep track of your returns in real time at all times with our customer portal, which can be easily linked to your store system.

Receipt of returns

Whether your return get to us from B2B or D2C, we collect, sort and process your returns centrally in one place.

Registration & Examination

We register your returns, check them for completeness and process them on the same day

Qualification & refinement

We can qualify and refine your returns on request. From cleaning to elegant new packaging, many things are possible.

Clarification tool

We check clarification cases quickly and easily with you digitally using our optional clarification case tool.

Storage / return

As part of our fulfillment or cross-border offer, we will store your products again or send them back to you.

Over 120 satisfied customers.

Here are just a few

Your needs are our benchmark.

How you and your customers benefit from MS Direct

Smooth data exchange

  • Receive real-time feedback on processed returns including status and reason via our API.

Boost your customer experience

  • Delight your customers with a quick refund within 24 hours of receiving their parcel.

Scalable, flexible, efficient

  • Benefit from a scalable and flexible set-up and efficient returns processes.

Open up online marketplaces

  • Use our processes to fulfill strict marketplace SLAs and open up new sales channels.

How to reach us

MS Direct AG
Fürstenlandstrasse 35
CH-9001 St. Gallen, Schweiz