This is how professional returns processing works
Professional returns management is an essential success factor in e-commerce. With MS Direct, you benefit from needs-based and efficient returns processes that will also delight your customers.
Professional, customer-friendly and efficient
Keep track of your returns in real time at all times with our customer portal, which can be easily linked to your store system.
Whether your return get to us from B2B or D2C, we collect, sort and process your returns centrally in one place.
We register your returns, check them for completeness and process them on the same day
We can qualify and refine your returns on request. From cleaning to elegant new packaging, many things are possible.
We check clarification cases quickly and easily with you digitally using our optional clarification case tool.
As part of our fulfillment or cross-border offer, we will store your products again or send them back to you.
Here are just a few
How you and your customers benefit from MS Direct
