With the launch of the shipping platform, MS Direct is significantly expanding its service portfolio. The company, previously known primarily as a fulfilment and customs specialist, now also offers comprehensive shipping solutions from the warehouse in the EU to the last mile. The platform combines automated customs clearance, flexible transport models, intelligent carrier selection and returns processing in a centralised system.
“Many international shipping processes are fragmented, slow or difficult to manage,” says Eva Tyssen, VP Product & Customer Success at MS Direct. “With CrossborderX, we provide online retailers with an end-to-end solution that relieves them of operational complexity and offers full transparency across all shipments, carriers and markets.”
All shipping processes – from labelling and sorting to delivery – are automated via the platform. Retailers have an overview of the shipping status, customs information and returns at all times. Deliveries are made via local carriers, tailored to the consignment and target market. This means that end customers experience international shopping just as conveniently as in their home market.
“Cross-border shipping can no longer mean compromises, neither for retailers nor for consumers,” adds Luca Graf, CEO of MS Direct. “CrossborderX is our answer to this challenge: a scalable platform that makes international logistics as easy as domestic shipping.”
With CrossborderX, MS Direct is positioning itself as a holistic shipping partner in the cross-border e-commerce and logistics market. The platform is aimed at established retailers and brands as well as fast-growing scale-ups looking to expand their international presence.
About MS Direct AG:
MS Direct AG is a leading partner to online retailers for automated solutions in the areas of e-commerce fulfillment and cross-border shipping. Our customers benefit from an “all-round carefree package” of scalable fulfillment, physical logistics and digital solutions: Whether throughout Switzerland or from the European Union to third countries such as Switzerland and the UK – MS Direct ensures that online orders arrive quickly and smoothly, turning shoppers into loyal fans.
As part of the MS Direct Group, MS Direct is part of a complete ecosystem that offers services along every customer journey, from the first contact to online campaigns or personalized print mailings to returns and customer service support.
Contact for press inquiries:
Carolin Garbe, Tel. +41 71 274 67 17, hello@ms-direct.com