Your one-stop delivery solution for countries with customs border in Europe.
Sell from the EU to Switzerland, England and Norway – simple, automated, with just one connection for all countries. We take care of everything you need from fiscal representation to customs clearance to returns.
With the MS Direct shipping platform, you maintain control over your cross-border shipping in complex markets such as Switzerland, the UK, or Norway. Whether you hand over the entire process from collection to delivery or selectively use individual services, CrossborderX adapts to your setup and ensures full visibility throughout the entire supply chain.
Classify
Accurate master data and correct customs tariff numbers are the foundation for smooth cross-border shipping. Our solution classifies automatically – AI-powered and across multiple countries.
Automated tariff classification based on product data
AI-driven master data management
Standardised process for all target markets
Clear
Our Customs Module dynamically determines the most suitable customs procedure based on item value, volume, and destination country. This saves you time, money, and effort.
Highly automated customs clearance
Selection of the optimal customs procedure (e.g. high-/low-value, individual or consolidated clearance)
Support for VOEC, OSS, and IOSS procedures
Ship
Whether dedicated lane or consolidated solution: we manage transport right through to the final mile with intelligent routing and tracking from the warehouse onwards.
Dedicated and consolidated transport solutions
Cross-docking and lead-time-optimised cut-offs
Saturday and late pick-ups available
Smart carrier selection and flexible labelling
End-to-end tracking
Tax
We represent you in all relevant markets in dealings with tax authorities and take care of all VAT related matters.
VAT registration in target markets
Timely declaration and submission
Representation before local tax authorities
Return
Whether cost-effective, with qualification or including refurbishment: our return solutions cover all requirements and adapt to your specific needs.
Predict
Our BI and analytics features provide clear decision-making support and real-time insights into the delivery experience.
BI dashboards and real-time reports
Daily AI summaries (coming soon)
Smart carrier selection based on cost and quality
Proactive shipping alerts to strengthen customer trust
Because international shipping can be simple too
How you and your customers benefit
For a smooth process
1. AI data management
2. Collection
3. EU Export
4. Import destination country
5. Delivery
6. Returns
7. Refund
1. AI data management
We make your product data fit for export so that all orders cross the customs border smoothly. We translate customs tariff numbers in seconds with our own AI.
2. Collection
We collect the orders from your own warehouse without any complications. If possible, we consolidate several orders to keep your costs as low as possible.
3. EU Export
While the parcels are still being packed, we already take care of the export customs clearance in the EU. It doesn't matter in which country of the European Union your warehouse is located.
4. Import destination country
When importing, we choose the customs clearance that suits you best (individual customs clearance or collective customs clearance), take care of communication with the customs authorities and provide the documents for a clean import.
5. Delivery
The goods arrive in transit to the third country. You don't lose any time at the border and the parcels are handed over to the last mile carrier directly at the parcel hub and delivered to your customer within 48 hours of the order.
6. Returns
If your customer doesn't like something or it doesn't fit, they can simply send it to a local returns address. We process the return according to your wishes, including qualification or reprocessing.
7. Refund
Based on the import data, we carry out the return customs clearance of your goods and reclaim the duties and taxes paid in your favour. Fully automated, of course.
…soon you too?
For seamless operations
With our integrations, you lay the foundation for an automated, scalable cross-border process. Thanks to our API, you will be up and running in no time.
Standardised API for a quick start
Custom interface solutions available
Smart carrier integration
Marketplace integration via Tradebyte
In 48h to the front door of your customer
Smooth cross-border shipping to Switzerland, England and Norway. Our reliable shipping solution allows you to send packages to these countries quickly and safely. With a wide network of partners, local carriers and seamless, automated communication, we take care of all customs formalities and ensure on-time delivery. Our team will be happy to advise you!
Your reliable representation on site
Fiscal representation is an essential part of international business. It allows you to fulfill your tax obligations in the destination country without having to have your own physical presence there. If required, we can take over the fiscal representation for you, so that you can efficiently cope with complex tax regulations and procedures of the target markets Switzerland, UK and Norway.
Seamless for your customer – easy for you
If you’re selling abroad, you have some challenges to overcome, especially if you’re shipping across customs borders. Thus, the applicable regulations for the collection and processing of local VAT must be observed. We will assist you in determining the correct tax rates, submitting the required documents and processing payments properly.
Automated, digital solution
We make sure that your shipments can pass customs in Switzerland, the UK or Norway quickly and reliably. With a comprehensive understanding of local customs formalities in these countries and our digital customs clearance solution, we ensure efficient processing without delays in export and import.
Fast relief thanks to local addresses
The fast processing of returns is just as important as shipping. In various process steps, we ensure that the goods can be put back into storage and shipped to the next consumer. Whether with or without reconditioning, we take care of the entire process – including customs formalities for return transport. We solve clarification cases quickly and easily with you via our clarification case tool.
If you…
We support you along the entire cross-border journey
Your benefits:
More about our cross-border shipping
Control your international activity and stay on top of things at all times. Correct customs relevant article master data? View the status of your orders? Download customs documents for audit? View average customs duties? Customize returns process? Our Cross-border Portal will be your new command center.
