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Order processing

E-commerce order processing.

Smart and efficient shipping for your online store

With order processing from MS Direct, you can control your pick & pack processes reliably and scalably. Our semi-automated systems combine robotics, real-time data and a flexible packaging setup so that you remain in control at all times and your orders are processed faster, cleaner and in line with your brand.

Professional commissioning for your online store.

Advantages at a glance

Fast throughput times

Our pick & pack processes are optimised for the shortest possible distances and are supported by robotics. Thanks to AutoStore, picking robots and intelligent conveyor technology, we can process orders up to 8 p.m. on the same day.

Brand presentation

With flexible packaging options, you can transport your brand directly to your customers. We offer on-demand packaging, various finishing options and inserts. This creates a consistent brand experience from the shopping cart to unboxing.

Marketplace compliant

We fulfill strict SLAs of leading marketplaces such as Zalando, Galaxus, Globus and Manor. This allows you to expand your sales channels without additional effort. Our systems automatically generate compliant documents, suitable shipping labels and complete status data for each channel.

Incoming orders.

Status tracking for your shipments

The incoming order is the starting point for your pick & pack processes. Our systems receive orders in real time from store systems and marketplaces and issue the corresponding pick order.

  • Fully automated incoming orders from stores and marketplaces
  • Optimised picking routes based on real-time data
  • Robot-assisted picking for maximum speed

On-demand packaging.

Individually tailored

We find the perfect packaging for every order. Standard cartons, individual sizes or on-demand packaging – you decide how your products reach the customer. Our PackSize technology produces custom-fit cardboard packaging in real time and reduces filling material, weight and empty space.

  • Automatic carton determination per order
  • On-demand packaging with minimal empty space
  • Reduced transport costs thanks to efficient use of space

Pack.

Transport your fire

The pick & pack process ends with packaging – and therefore with your brand impact. We can finish your shipments with tissue paper, logo tape or stickers on request and integrate inserts. This creates an individual unboxing experience that strengthens customer loyalty.

  • Individual branding options for your packages
  • Flexible integration of inserts and brochures
  • High-quality workmanship for a coherent brand experience

Shipping

Shipping options for all of Europe

MS Direct offers you an extensive carrier network for Switzerland, the EU, the UK and Norway. We take local shipping requirements into account and select the right carrier based on your specifications. This allows you to reach customers throughout Europe – reliably and in line with the market.

  • Broad European carrier network
  • Automatic carrier selection according to cost and weight
  • Consideration of local shipping habits

Tracking.

Full transparency right up to delivery

Our order tracking collects status updates in real time and makes them available in a clearly structured way – for you and your customers. We automatically create shipping labels and tracking codes for each carrier. This allows you to keep track of all shipments at all times.

  • Real-time tracking from dispatch to delivery
  • Automatically generated shipping and tracking labels
  • Transparent status information for support and customers

Get started now!

We take care of the work – you stay in control.

Your advantages:

  • Scalable order processing for the whole of Europe
  • Automated processes for greater efficiency
  • Warehouse locations in Switzerland and Germany
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Additional options for your Pick & Pack.

Your options

One-scan shipping

Ideal for single-object orders, one-scan shipping enables faster shipping with less handling and effort.

Cross-dock shipping

We can pack and forward delivered goods directly, which means that it is no longer necessary to store the items.

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On-demand packaging

We cut your shipping boxes to size for each individual order. This saves you stuffing material and shipping costs.

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Multi-Liner Pick & Pack

The classic pick & pack process is optimally designed for orders with several items that are available in our warehouse.

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Packaging design

Enhance your mailings with tissue paper, logo stickers, printed adhesive tape or special inserts such as flyers or greeting cards.

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Set formation

We are also happy to send your products as a set and put them together before shipping to speed up the process.

Frequently asked questions.

What is order processing in e-commerce?

How does pick & pack work at MS Direct?

When does fulfilment outsourcing become worthwhile?

How do you integrate MS Direct into existing shop systems?

What are the shipping costs at MS Direct?

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