Your returns solution for Switzerland, the UK and Norway
Whether low-cost, with qualification or refurbishment: our returns solutions cover all requirements and adapt to your needs.
How to benefit from our solution for your returns
Ensure happier customers with easy returns via local return addresses in Switzerland, UK, Norway and the EU. Processing takes place within 24 hours – for fast refunds.
Standardized but adaptable processing procedures ensure efficient handling. Thanks to transparent reporting and ongoing support, we constantly optimize your returns processes.
We take care of the entire return process – including transportation planning and return customs clearance. This is how we complete the cycle efficiently and reliably for you.
Our modular service packages for your individual needs.
Content check & registration
Do you just need a simple check that returns are complete before they go back to the warehouse? Then Returns Light is the lean solution for you – efficient, local and without additional effort.
Your light package:
Goods receipt & registration
Quantitative check
Return transport to your EU warehouse including return customs clearance
Quality check & sorting
Do you want to ensure that you receive returns that have been checked for quality and sorted? With Returns Pro, you get structured returns – completely according to your specifications, including handling of clarification cases.
All Light Features plus:
Quality check
Sorting according to A/B/C/D goods
Sorting of clarification cases
Refurbishment
Do you want to put returned items back on sale in best quality? Then Return Refurbish is ideal: we prepare your products by cleaning, ironing, polishing or repackaging them.
All Pro features plus:
Refurbishment of returns
Processing of clarification cases
Clarification tool
Do you only want to accept returns locally and check them yourself later? No problem: With One Scan we accept your returns and clear them using the data from your customers’ returns declaration.
None of the packages fit your process? We are happy to meet your needs: put together your own individual returns handling solution from our service catalog – just the way you need it.
Keep the overview
You receive all relevant returns information – from status and categorisation to reasons for return – directly via API. This allows you to maintain an overview and manage returns processes in a targeted manner. We usually process returns within 24 hours of receiving the goods so that refunds can be initiated quickly. This not only increases efficiency, but also the satisfaction of your customers.
For maximum efficiency
Our clearly structured processes ensure uniform handling and low error rates. We adapt all processes individually to your products and requirements right from the set-up stage. Whether from the B2C or B2B channel: We consolidate all returns and prepare them efficiently for processing or return transportation.
For the best returns quality
Have your returns checked for quality and sorted. On request, we can also fully refurbish your items for the best possible resale quality. We iron, clean, polish and repackage according to your specifications.
Fast and efficient solution
Photos, status and comments allow us to quickly analyse clarification cases and provide targeted feedback. Together with you, we will quickly find a solution that matches your service promise. If necessary, we implement measures directly on site – without detours, but with full transparency.
Customs cleared and automated
We prepare your returns for shipment back to your warehouse and, if desired, also handle transport planning including return customs clearance and refunds. This way, the returns loop is closed efficiently and smoothly.
We support you!
You benefit from:
Do it like the pros.
More about our cross-border services.
