JTL Fulfillment

JTL Fulfillment means that an external logistics provider handles the entire order fulfillment process for your JTL store. MS Direct stores your inventory, picks and packs each order, ships it, and processes returns. Your orders are automatically transferred from JTL to MS Direct, while you retain control of your inventory management and customer relationships.

The integration is handled via the standard interface to the JTL platform. You add MS Direct as a fulfillment partner in your JTL account, and we’ll confirm the connection on our end. Our IT team will then handle the setup of the data transfer; you don’t need to develop your own interface.

Yes. You continue to manage products, orders, and customer data in JTL. MS Direct imports the data for warehouse and shipping processes and updates inventory levels, shipping statuses, and tracking numbers back into JTL. You don't need a second system for data management.

You can transfer product data and orders from JTL to MS Direct. Inventory levels, shipping status, and tracking numbers are then sent back to your system. The synchronization occurs at regular intervals and, depending on your setup, can also be done via webhook. Additional data fields can be added.

With the JTL standard interface, you can go live within 10 days. During this time, we’ll set up the integration, create your products in the system, and coordinate the processes for shipping and returns. An onboarding manager will guide you through the setup.

MS Direct starts at 250 orders per month. Once you reach this volume, warehousing, packaging, and shipping typically take up so much time that outsourcing is more cost-effective than handling these tasks in-house. There’s plenty of room to grow: Our largest customer processes over 250,000 orders per month through us, including seasonal peaks such as Black Friday and Christmas.

You can store your inventory in Switzerland or Germany. In Switzerland, MS Direct operates fulfillment centers in Arbon and Oftringen; in Germany, it operates a fulfillment center in Kaufbeuren. You can ship both domestically and internationally from either country.

The standard cutoff time is 4:00 p.m. Orders received by JTL by that time will ship from the warehouse the same day. A late cutoff time of 8:00 p.m. is possible, depending on the setup.

MS Direct accepts returns, inspects the items, and assesses their condition. Returns are processed within 24 hours so you can quickly issue refunds to your customers. Resalable merchandise is restocked within 48 hours and becomes available for order again.

The price depends on the product range, inventory requirements, order volume, and shipping requirements, so there is no flat rate. Enter your details into the fulfillment calculator to receive a non-binding price estimate for your setup.