Smart fulfillment solutions for your online store
With e-commerce fulfillment from MS Direct, you benefit from state-of-the-art warehouse logistics, automated processes and personal support from a single source. Our fulfillment services are designed for online stores of all sizes: scalable, transparent and optimally integrated into your systems.
Advantages at a glance
Our fulfillment solution adapts to your setup – not the other way around. Whether B2C or B2B, express or standard, Switzerland or EU: you decide what your fulfillment looks like.
From goods receipt to shipping, everything runs digitally with us. AI, AutoStore and intelligent interfaces make our Fulfillment Center a highly automated partner that saves time and avoids errors.
As an experienced fulfillment provider, we support you personally. Your Customer Success Manager knows your processes and helps you to scale your business efficiently – with a real hands-on mentality.
Calculate the price for your individual fulfillment set-up
Seamlessly connected to your store or ERP
Connect your online store or ERP with our API. If you use a common store system such as Shopify, Woo or Presta, it’s lightning fast. For other store and ERP systems, our in-house programming team will be happy to help you with the connection.
Full control from day one
In MS Direct’s fulfillment service, all incoming goods are processed digitally and matched with your orders. This gives you full control over your purchases and stock levels.
Secure, flexible and made to measure
Our fulfillment centers in Switzerland and Germany use versatile storage systems, including AutoStore technology, for maximum speed and precision.
Fast, brand-compliant and scalable
Our teams pick your orders exactly the way you want them. From cost-optimized standard packaging to elaborate decorations and individualized inserts, many things are possible. Thanks to robotics-supported processes, orders placed by 4 p.m. can be processed on the same day.
Reliable, affordable and Europe-wide
As an experienced fulfillment provider in Switzerland and Germany, we automatically find the best carrier for your shipment. This ensures that your shipments reach their destination quickly and safely.
Fast processing, digitally documented
Our fulfillment service for returns ensures fast processing so that your items are ready for sale again in the shortest possible time.
Three locations, one goal: your customer satisfaction
In Switzerland, we operate fulfillment centers in Arbon and Oftringen with a total of around 20,000 m² of warehouse space. Thanks to flexible storage systems and two AutoStore facilities with over 100,000 containers, we pick orders in the shortest possible time.
Our German fulfillment center in Kaufbeuren has large storage capacities and scalable warehouse models and is strategically located with direct freeway access. The central location enables short delivery routes to all European markets.
How you and your customers benefit
We take care of the work – you stay in control.
Your advantages:
Connect your store with us
Shopify is the No. 1 e-commerce platform for the operation and expansion of online stores.
WooCommerce is a WordPress-based open source store solution for small and medium-sized businesses.
PrestaShop is a scalable open source e-commerce platform that is a leader in Europe and Latin America.
Shopware is one of the leading e-commerce systems for the needs of larger companies.
Adobe Commerce, formerly Magento, is an e-commerce platform for creating individually personalized B2B and B2C experiences.
You grow, we grow with you! We offer you a solution tailored to your individual needs.
Customer service for your perfect customer experience
We professionally answer your customer inquiries from the retail and e-commerce sectors in the right language and with the right technology (from phone calls and emails to chatbots). We advise your customers as if they were our own, close additional sales and set up the Customer Experience Center directly on your premises or ours – whether 24/7 or as overflow, for example on special offer days such as Black Friday.
Leading stores rely on the fulfillment solution from MS Direct
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