About rrrevolve
RRRevolve is a Swiss retail and e-commerce company focusing on fashion, accessories and selected home & living products from brands with sustainable and transparent supply chains. The store was founded in 2010 as a purely online store, but now also operates several stores in Zurich, Bern and Basel.
Facts and figures
- Sector: Fair Fashion, Accessories, Home & Living
- Sales: B2C and B2B (branch network)
- Markets: Switzerland
- SKUs: ~15’000
- Volume: ~3’000 orders/month
- Solution: Fulfillment Switzerland & Returns Pro
45% less storage space required
99% reliability in shipping
Massively increased customer satisfaction
Greatly reduced support costs
The strategy:
Set up fulfillment from scratch and scale it stably.
RRRevolve wanted to professionalize its own logistics and was looking for a partner who could support its growth and at the same time meet its own sustainability requirements.
The following points were the decisive requirements for RRRevolve:
- Local supplier with short delivery routes
- Sophisticated logistics processes from goods receipt to dispatch
- Attractive price-performance ratio
- Experience with complex setups and many suppliers
- Open collaboration on sustainable packaging and shipping solutions
The switch to MS Direct took place in record time in summer 2024. As the previous provider filed for bankruptcy, a new fulfillment center was set up within just three days as an interim solution. Today, RRRevolve is housed at MS Direct in Oftringen, Solothurn.
Sebastian Lanz
Gründer RRRevolve
Mit MS Direct haben wir einen Partner gefunden, der unsere Logistik ganzheitlich versteht und zuverlässig umsetzt. Die Prozesse sind klar strukturiert, die Qualität stimmt und wir haben jederzeit Transparenz über Kosten und Abläufe. Das gibt uns die Sicherheit, unser Onlinegeschäft gezielt weiterzuentwickeln.
The solution:
Individual fulfillment setup for sustainable processes.
Incoming goods:
- Incoming goods from numerous sources, including micro-suppliers.
- Booking within 48 hours.
- Addition of missing EAN codes.
- Storage according to FIFO principle.
Storage:
- Storage of around 15,000 SKUs.
- Storage combination of shelving, hanging garments and rack storage.
- Dynamic warehousing for the fastest possible availability of high-frequency items.
Pick & Pack:
- Shipping in provided kickbags.
- Consolidation of multiple orders from the same source.
- Data-supported insertion of campaign products and customer magazines.
Shipping:
- Dispatch of around 3,000 parcels per month via Swiss Post.
- Delivery to customers (B2C) and the branch network (B2B).
- Preferential shipping prices thanks to partnership discount.
Returns:
- Quality inspection of returned items.
- Loose restocking without repackaging to save packaging material.
- Returns processing within two to three working days for the fastest possible refund.
Supervision:
- Dedicated Customer Success Manager as the first point of contact for questions.
- Support with process optimization and projects.
- Trained employees are familiar with RRRevolve’s product range and processes.
Waldemar Gloor
Operations RRRevolve
Die Zusammenarbeit mit MS Direct funktioniert im Alltag sehr verlässlich. Besonders schätzen wir die schnelle Verarbeitung im Wareneingang und die klare Transparenz in den Abläufen. So können wir unsere Prozesse besser planen und haben jederzeit den Überblick.
The result:
More transparency, predictability and customer satisfaction
By working with MS Direct, RRRevolve was able to solve key challenges in logistics, optimize processes and lay the foundation for further growth in the online business thanks to the time gained for the core business.
Incoming goods are entered into the system within 24 hours
Incoming goods processes are now clearly structured and are usually booked in within 24 hours. For RRRevolve, this means that the goods are available in the system more quickly, which in turn makes it easier to plan the product range.
45% less storage space required
Thanks to efficient and continuous product range and warehouse management, RRRevolve was able to reduce the storage space required by 45 percent with MS Direct .
Over 99% reliability in order processing
Orders from RRRevolve are now processed almost 100 percent correctly and reliably. This is also reflected in the shipping-related support requests, which have now been reduced to a minimum.
Improving customer support and customer satisfaction
Thanks to the capacity freed up in customer support due to the elimination of shipping-related customer inquiries, RRRevolve was able to reduce its response times to between two and four hours. This led to a massive improvement in support performance and overall customer satisfaction.
Greatly reduced administrative expenses
Thanks to transparent and detailed communication, RRRevolve now saves a lot of time in logistics administration. For example, there has been a massive reduction in questions of understanding during invoicing.
Get started now with fulfillment that suits you.
„In over 18 years in the e-commerce logistics business, I have helped numerous online stores to grow and scale. I would be happy to help you too. “
Peter Egger
VP Growth