Smart fulfillment solutions for your online store
With e-commerce fulfillment from MS Direct, you benefit from state-of-the-art warehouse logistics, automated processes and personal support from a single source. Our fulfillment services are designed for online stores of all sizes: scalable, transparent and optimally integrated into your systems.
Advantages at a glance
Our fulfillment solution adapts to your setup – not the other way around. Regardless of whether it’s minimum shelf life, batches, hazardous goods or high security: you decide what your warehouse looks like and the storage principle.
From goods receipt to dispatch, everything runs digitally with us. AI, AutoStore, robotics and intelligent interfaces make our processes highly efficient and stable so that your fulfillment also performs at peak times.
As an experienced fulfillment provider, we support you personally. Your Customer Success Manager knows your processes and helps you to scale your business efficiently – with a real hands-on mentality.
Storage
Pick & Pack
Shipping
Returns
Storage
Secure, scalable and made to measure
Our fulfillment centers in Switzerland and Germany use versatile storage systems, including AutoStore technology, for maximum speed and precision.
AutoStore for compressed storage of small products
Separate storage zones for hazardous goods and security storage for high-value products
Individual storage strategies such as FIFO (first-in-first-out) and FEFO (first-expired-first-out)
Pick & Pack
Fast, brand-compliant and peak-safe
Our teams pick your orders exactly the way you want them. From cost-optimized standard packaging to elaborate decorations and individualized inserts, many things are possible. Thanks to robotics-supported processes, orders placed by 4 p.m. can be processed on the same day.
Same-day cut-off until 4 p.m.
Customizable packaging and branding
Automated picking processes
Shipping
Reliable, affordable and worldwide
As an experienced fulfillment provider in Switzerland and Germany, we automatically find the best carrier for your shipment. This ensures that your shipments reach their destination quickly and safely.
Preferential shipping prices through strong partner networks
Send to your customers all over the world
Real-time tracking via API and dashboard
Returns
Fast processing, digitally documented
Our fulfillment service for returns ensures fast processing so that your items are ready for sale again in the shortest possible time.
24-hour processing and restocking
Preparation and functional test
Classification ready for sale (A, B, C goods)
Seamlessly connected to your store or ERP
Connect your online store or ERP with our API. If you use a common store system such as Shopify, Woo or Presta, it’s lightning fast. For other store and ERP systems, our in-house programming team will be happy to help you with the connection.
Live in a few days with standard store systems
Full transparency of stocks, orders and returns
In-house programming team for more complex stores
We are already strong in these sectors
We support fashion and shoe brands with fast throughput times, high picking accuracy and flexible returns processes.
We store multimedia and IT products in separate hazardous goods storage areas for maximum security.
Home & Living providers benefit from customised packing and delivery processes for different product sizes and weights on request.
On request, we store Health & Beauty articles according to batch or best-before date and ship them on a first-in-first-out or first-expired-first-out basis.
On request, we store watch and jewelry items in fenced and video-monitored storage areas for maximum security.
We cover universal product ranges with flexible fulfillment structures that efficiently process a wide variety of product types.
Toys and baby products benefit from our versatile, scalable storage processes and reliable pick and pack processes.
On request, we store pet supplies items according to batch or best-before date and ship them on a first-in-first-out or first-expired-first-out basis.
Three locations, one goal: your customer satisfaction
In Switzerland, we operate fulfillment centers in Arbon and Oftringen with a total of around 20,000 m² of warehouse space. Thanks to flexible storage systems and two AutoStore facilities with over 100,000 containers, we pick orders in the shortest possible time.
Our German fulfillment center in Kaufbeuren has large storage capacities and scalable warehouse models and is strategically located with direct freeway access. The central location enables short delivery routes to all European markets.
Calculate the price for your individual fulfillment set-up
How you and your customers benefit
Customer service for your perfect customer experience
We professionally answer your customer inquiries from the retail and e-commerce sectors in the right language and with the right technology (from phone calls and emails to chatbots). We advise your customers as if they were our own, close additional sales and set up the Customer Experience Center directly on your premises or ours – whether 24/7 or as overflow, for example on special offer days such as Black Friday.
Leading stores rely on the fulfillment solution from MS Direct
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