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syndicom and MS Direct agree on new collective labour contract for fulfilment services

syndicom and MS Direct agree on new collective labour contract for fulfilment services

Bern and St. Gallen, 20.12.2024. MS Direct and the syndicom trade union have renewed the fulfilment collective employment agreement (CEA) that has been in place since 2020. As part of the agreement, the salaries of all employees will be increased by at least 2%. The minimum wages in the CEA will also increase by the same amount.

A new wage structure is also being introduced, providing for higher minimum wages with increasing length of service. Long-standing employees will benefit from improved pay, thereby strengthening the successful social partnership between MS Direct and syndicom and improving employees’ overall wage and working conditions.

Under the new structure, employees will receive a higher minimum wage after 6 months of employment – and now also after 12, 24, and 48 months. This ensures steady wage development for staff with several years of service. The new entry-level minimum wage is CHF 20.78 and increases in five stages to a maximum of CHF 23.03 (including holiday and public holiday compensation).

The social partnership between MS Direct and syndicom has proven effective. For example, a comprehensive workplace safety plan was agreed in 2020 in response to the pandemic, and several improvements have also been implemented outside the scope of collective labour agreement negotiations.

«The pioneering CEA in the fulfilment sector is being successfully continued! This shows that this comparatively new sector is able to benefit from working conditions regulated by social partnerships. The other employers in the sector are now called upon to regulate their working conditions too.»

Daniel Hügli, Head of ICT Sector and Member of the Executive Board

«We want to continue to develop and therefore it was very important to us to continue improving the working conditions for our employees. I am therefore pleased that we have found a pioneering solution together with syndicom.»

Luca Graf, CEO MS Direct

The CEA has been in operation since 2020 and is the only collective labour agreement in the fulfilment sector to date. With the changes, 700 employees have benefited from higher minimum salaries and, since the beginning, clearly regulated, fair employment conditions, including additional benefits such as bonuses and further training opportunities.